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Customer Success Manager
Menlo Security Inc.. Serve as the main point of contact for a portfolio of mid-market and emerging enterprise accounts .
Tech Stack
Tools & technologiesCloudCyber SecurityFirewalls
About the role
Key responsibilities & impact- Serve as the main point of contact for a portfolio of mid-market and emerging enterprise accounts
- Maintain regular customer cadences aligned with security goals and Menlo capabilities
- Conduct Quarterly Business Reviews covering platform usage, health metrics, and realized value
- Drive product adoption by identifying underutilized features and providing enablement sessions or resources
- Monitor customer health scores and proactively address low engagement or technical hurdles
- Help customers define and track tactical success milestones, such as policy deployments or user rollouts
- Manage renewals and ensure timely contract execution
- Identify expansion opportunities and collaborate with Account Executives to close them
- Maintain accurate account data and activity logs in Salesforce and Gainsight
- Develop understanding of Menlo Security products and integrations with SSO, proxies, and firewalls
- Bridge customers with Support and Engineering to resolve technical issues efficiently
- Gather and synthesize customer feedback for Product prioritization
- Identify successful customers for references or testimonials
Requirements
What you’ll need- 3–6 years of experience in Customer Success, Account Management, or a technical client-facing role
- B2B SaaS experience is required
- Bachelor’s degree in a relevant field or equivalent practical experience
- Strong verbal and written communication skills
- Ability to explain technical concepts to non-technical users
- Proven ability to manage a high volume of accounts and prioritize tasks effectively in a fast-paced environment
- Foundational understanding of cybersecurity concepts including cloud security, network security, and zero trust
- Experience with CRM software, especially Salesforce
- Experience with Customer Success tools, especially Gainsight, preferred
Benefits
Comp & perks- Eligibility for stock-based compensation grants based on company and individual performance
- Opportunity to become a Menlo Security shareholder through stock-based compensation grants