Menlo Security Inc.

Sales Engineer

• Serve as senior technical authority on complex, strategic sales opportunities
• Articulate Menlo Security solution benefits to technical and executive audiences
• Architect solutions meeting customer needs and budget
• Lead proof-of-concept engagements, including deployment and configuration of Menlo Security services or software
• Train users and interface between Sales and technical staff to resolve open issues
• Mentor and upskill junior Sales Engineers and channel partner engineers
• Use AI-assisted tools for account research, competitive positioning, technical documentation, RFP responses, and follow-up communications
• Partner with Regional Sales Managers and channel partners on technical strategy and partner-led opportunities
• Act as escalation point for technically challenging or high-visibility customer engagements
• Report customer-account and field-activity feedback to Sales, Product Management, and Engineering
• Maintain current account records using AI-generated call summaries and CRM enrichment
• Own technical wins from discovery through proof of concept to close

Senior Sales Engineer

Compliance

• Develop and govern a comprehensive compliance roadmap to maintain CMMC certification and mitigate risks across internal and external systems
• Drive strategic initiatives for high-priority federal projects and ensure systems and processes meet DoD Impact Level 6 authorization requirements
• Serve as subject matter expert for FedRAMP High standards
• Liaise with the Federal Sales Team to align business development activities with federal regulatory standards and security compliance frameworks
• Support FedRAMP Moderate authorization and reauthorization processes
• Develop, review, and maintain system security documentation including SSP, POA&M, SAP, and SAR
• Map and analyze security controls against FedRAMP Moderate/High baselines and NIST SP 800-53 controls
• Assist with implementing and monitoring security controls for FedRAMP-authorized systems
• Coordinate with engineering, operations, and DevSecOps teams to integrate security requirements into system design and operation
• Maintain continuous monitoring documentation and support annual assessments, penetration tests, and vulnerability scans
• Interface with 3PAOs, government customers, and internal stakeholders for audits and assessments
• Track and manage POA&M items to closure
• Manage administration, training, and development of the FedRAMP platform and associated monthly, quarterly, and annual requirements
• Provide compliance reporting, metrics, and risk analysis to management
• Monitor changes in FedRAMP requirements, NIST guidance, FISMA, and CMMC frameworks

Senior Public Sector Compliance Manager

• Provide technical guidance and support to prospective and current customers across the Southeast US region
• Partner with Regional Sales Managers and channel partners on regional sales opportunities
• Scope, recommend, architect, and demonstrate security-focused solutions aligned with customer needs and budgets
• Research technical requirements and articulate business value and technical advantages to technical and non-technical audiences
• Lead proof-of-concept engagements from deployment and configuration through user training and technical resolution
• Use AI-assisted tools for account research, competitive positioning, technical documentation, RFP responses, and follow-up communications
• Build partner self-sufficiency and drive partner-led opportunities
• Help customers grow and expand implementation and integration of Menlo Security products
• Report customer account and field activity feedback to Sales, Product Management, and Engineering
• Maintain current account records using AI-generated call summaries and CRM enrichment

Infrastructure Engineer

• Design, deploy, and maintain VM and Kubernetes infrastructure on GCP and AWS across development, staging, and production environments in multiple regions
• Build and maintain Infrastructure as Code using Terraform modules and Spacelift or equivalent TACOS
• Provision networking, compute, storage, and security components
• Implement multi-layer configuration management workflows
• Build and maintain observability solutions using Grafana Cloud, Prometheus/Mimir, and OTel collectors
• Design dashboards and alerting rules across platform components
• Manage certificate lifecycle, DNS automation, ingress controllers, and service mesh networking with Cilium
• Partner with Engineering, Product, Compliance, and Security teams on requirements, capacity planning, disaster recovery, and architecture
• Identify and eliminate toil through automation, scripts, CI/CD pipelines, and AI-assisted coding tools
• Participate in a 24x7 on-call rotation, respond to incidents, and lead post-incident reviews
• Own reliable, secure, and scalable infrastructure across GCP and AWS
• Improve observability, incident detection and resolution, infrastructure uptime, and provisioning lead time

Platform Infrastructure Engineer

Product Designer

• Own end-to-end design for data security and file security features, including DLP policy configuration, file scanning and sanitization flows, sensitive data detection alerts, and quarantine and remediation workflows
• Translate complex security and compliance logic into configurable, understandable admin experiences
• Design interaction patterns for AI/ML-driven classification and detection, including confidence and risk indicators, explanations, review, override, and appeal paths
• Design end-user experiences such as file download warnings, redaction previews, and access requests
• Partner with product management and engineering to scope features, conduct customer and admin discovery, and iterate through delivery
• Use AI-assisted tools to synthesize interviews, support tickets, and usability sessions into prioritized insights
• Extend the design system with security-specific patterns, including risk indicators, policy builders, and data flow visualizations
• Mentor designers and contribute to team-wide craft, process, and responsible AI-tool adoption standards

Customer Success Manager

• Serve as the main point of contact for a portfolio of mid-market and emerging enterprise accounts
• Maintain regular customer cadences aligned with security goals and Menlo capabilities
• Conduct Quarterly Business Reviews covering platform usage, health metrics, and realized value
• Drive product adoption by identifying underutilized features and providing enablement sessions or resources
• Monitor customer health scores and proactively address low engagement or technical hurdles
• Help customers define and track tactical success milestones, such as policy deployments or user rollouts
• Manage renewals and ensure timely contract execution
• Identify expansion opportunities and collaborate with Account Executives to close them
• Maintain accurate account data and activity logs in Salesforce and Gainsight
• Develop understanding of Menlo Security products and integrations with SSO, proxies, and firewalls
• Bridge customers with Support and Engineering to resolve technical issues efficiently
• Gather and synthesize customer feedback for Product prioritization
• Identify successful customers for references or testimonials