Organizational Performance Specialist

Mental Health Connecticut, Inc.

. Support the Organizational Performance Manager with administrative duties related to training, accreditation, electronic health record implementation/maintenance, and agency intranet processes .

Posted 10/13/2026full-timeFarmington • Connecticut • United StatesMid-LevelSenior💰 $21 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing administrative duties related to training, accreditation, and electronic health records, while ensuring data integrity and compliance with regulations such as HIPAA. Proficient in creating training materials and delivering effective training sessions to enhance operational efficiency.

Highest-signal resume keywords

Electronic Health Record (EHR) ManagementMicrosoft 365 ProficiencyData Integrity and SecurityTraining Material DevelopmentCustomer Support and Helpdesk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Database ManagementScheduling SoftwareQuality Control ChecksReport GenerationClinical Data Review

Soft Skills

Attention to DetailEffective Communication

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookMicrosoft PublisherSharePointTeams

Certifications & Qualifications

Associate’s Degree

Industry Keywords

Accreditation ProcessesData Protection ActHIPAA ComplianceService UtilizationOperational Efficiency

About the role

Key responsibilities & impact

Support the Organizational Performance Manager with administrative duties related to training, accreditation, electronic health record implementation/maintenance, and agency intranet processes
Monitor and respond to customer helpdesk requests
Conduct quality control checks and review clinical data for accuracy
Run and distribute agency reports
Collaborate with providers regarding systems performance and communicate system issues or bugs
Communicate with the supervisor to ensure database integrity and security
Create step-by-step training materials and video support for customers
Deliver in-person and virtual one-on-one and group trainings
Monitor staff scheduling, service utilization, and program productivity to maximize service delivery, reimbursement opportunities, and operational efficiency
Record, track, document, and test system updates and upgrades
Assist with evaluation, planning, and implementation of associated systems
Draft documents and correspondence using PowerPoint, Word, Excel, Publisher, and other tools
Assist with projects, meetings, workshops, programs, and CARF and other accreditation processes
Assist the supervisor in maintaining data standards, including adherence to the Data Protection Act and HIPAA
Perform other duties as assigned

Requirements

What you’ll need

Associate’s Degree and/or equivalent work experience in clinical position that used a database or scheduling software preferred
Professional experience within an EHR/EMR system preferred
Advanced proficiency in Microsoft 365 (Word, Excel, PowerPoint, Outlook and Publisher)
Familiar with or able to quickly pick up skills with relevant digital tools/systems (e.g. SharePoint, Teams, Helpdesk and Reporting platforms)
High level of attention to detail
Effective verbal and written communication skills
Valid driver's license, auto registration, and insurance
Able to quickly learn a clinical database and associated workflows
Experience with database or scheduling software preferred

Benefits

Comp & perks

Medical and Dental (Cost share of premiums split 90/10 for employee only and 80/20 for employee + dependents)
Voluntary Vision
Company paid Life and Long Term Disability insurance
Employee Assistance Program (EAP)
403(b) Retirement Plan (company match is dollar for every dollar contributed, up to 6%)
Generous paid time off policy including 11 agency observed holidays, wellness break period, sick time, vacation time, and wellness days