Mental Health Connecticut, Inc.

General

• Support the Organizational Performance Manager with administrative duties related to training, accreditation, electronic health record implementation/maintenance, and agency intranet processes
• Monitor and respond to customer helpdesk requests
• Conduct quality control checks and review clinical data for accuracy
• Run and distribute agency reports
• Collaborate with providers regarding systems performance and communicate system issues or bugs
• Communicate with the supervisor to ensure database integrity and security
• Create step-by-step training materials and video support for customers
• Deliver in-person and virtual one-on-one and group trainings
• Monitor staff scheduling, service utilization, and program productivity to maximize service delivery, reimbursement opportunities, and operational efficiency
• Record, track, document, and test system updates and upgrades
• Assist with evaluation, planning, and implementation of associated systems
• Draft documents and correspondence using PowerPoint, Word, Excel, Publisher, and other tools
• Assist with projects, meetings, workshops, programs, and CARF and other accreditation processes
• Assist the supervisor in maintaining data standards, including adherence to the Data Protection Act and HIPAA
• Perform other duties as assigned

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