Intensive Care Manager

Mental Health Cooperative

. Provide continuous treatment team care management services to children and youth with serious emotional disturbance or severe mental illness, their families, and other team members’ consumers .

Posted 10/13/2026full-timeGallatin • Tennessee • United StatesMid-LevelSenior💰 $43,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in care management for children and youth with serious emotional disturbances, including assessment, individualized service planning, and crisis intervention. Proficient in building relationships with families and community resources while ensuring compliance with agency standards.

Highest-signal resume keywords

Bachelor’s Degree In Behavioral HealthCrisis Management SkillsAssessment And Service PlanningEffective CommunicationTeam-Oriented Approach

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Assessment SkillsService PlanningCrisis InterventionDocumentation SkillsBehavioral Health KnowledgePRAPARE AssessmentDLA AssessmentCANS AssessmentColumbia Suicide Risk AssessmentIndividualized Service Plans

Soft Skills

EmpathyActive ListeningTime ManagementSelf-DisciplineFlexibilityIntegrityApproachabilityEngagement

Certifications & Qualifications

Valid Tennessee Driver’s LicenseAcceptable Motor Vehicle ReportAcceptable Criminal Background InvestigationPersonal Automobile Insurance

Industry Keywords

Care ManagementMental HealthCommunity ResourcesFamily SupportJuvenile JusticeRecovery-Focused ApproachProductivity StandardsAgency Documentation

About the role

Key responsibilities & impact

Provide continuous treatment team care management services to children and youth with serious emotional disturbance or severe mental illness, their families, and other team members’ consumers
Mentor new care managers on basic skills
Assess consumers’ needs and develop individualized service plans and crisis plans with measurable goals
Assist with referrals and linkage to community resources
Advocate for consumers as necessary
Ensure consumers are seen after hospital discharge and Diversion Services within agency standards
Plan and coordinate consumers’ daily psychiatric, medical, and environmental needs
Coordinate transitions within the agency and community
Meet productivity standards and regularly meet with the Care Management Supervisor
Attend morning, weekly, quarterly, and training meetings
Educate consumers and collaterals about psychiatric diagnoses and treatment options
Respond to urgent and crisis needs by developing plans and interventions
Develop and maintain relationships with family members and support systems
Complete timely and appropriate agency documentation
Develop community relations through prompt follow-through
Work with family, school, juvenile justice, and other supportive systems
Advocate for consumer needs to improve or maximize daily functioning
Report to: none

Requirements

What you’ll need

Bachelor’s Degree in a health-related field of counseling, psychology, social work or other behavioral health field
Candidates with a bachelor’s degree in criminal justice must have fifteen college level semester hours of coursework in behavioral health
Valid Tennessee Driver’s License
Acceptable Motor Vehicle Report (MVR)
Acceptable Criminal Background Investigation
Personal Automobile Insurance
Cell Phone
Transportation That Seats 4 People
Team-oriented approach
Ability to diffuse high-tension situations
Recovery-focused approach
Ability to complete assessments, service plans, and progress notes timely
Time management and organization skills
Self-discipline and flexibility
Integrity, trust, honesty, professionalism, and dependability
Strong follow-through and approachability
Engagement and crisis management skills
Ability to give and accept feedback
Ability to work with other departments
Understanding, empathy, and active listening
Effective communication with consumers, families, supervisors, team members, and agency employees
Ability to complete and maintain timely, thorough documentation linked to care plan goals
Ability to complete assessments such as PRAPARE, DLA, CANS, and Columbia Suicide Risk and Severity

Benefits

Comp & perks

Additional incentive for language skills and behavioral health experience
Mileage reimbursement available
Medical, Dental, & Vision Insurance/Prescription Drug Coverage
Health Savings Account
Paternity and Maternity Leave
Basic Life and AD&D Insurance
Short- & Long-Term Disability and Supplemental Life Insurance
Cancer Insurance, Accident Insurance, and Critical Illness Insurance
Pet Insurance
License renewal reimbursement
403b - Retirement Plan
Calm App for medication and generous EAP resources available
Gym membership discount
Public Service Loan Forgiveness (PSLF) and HRSA eligible sites available
12 Paid Holidays and generous PTO