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Mento

Forward Deployment Engineer – Support Engineer, Director

Mento

. Provide 1:1 coaching to Mento members through virtual sessions using the Mento Platform and Tools .

Posted 11/10/2026contractRemote • United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in coaching and managing engineering teams within high-growth technology organizations, with a strong focus on emotional intelligence and creating supportive environments. Proven ability to influence and build credibility while navigating rapid organizational changes and fostering team development.

Highest-signal resume keywords
15+ Years Experience Managing TeamsExperience Leading Engineering TeamsICF-Certified Coaching 101 Training ProgramExperience in AI/ML Engineering OrganizationsGrowth Mindset and Coaching Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
Emotional IntelligenceEmpathyCommunicationSelf-AwarenessInfluencing Skills
Tools & Technologies
Mento PlatformMento App
Certifications & Qualifications
ICF-Certified Coaching 101
Industry Keywords
High-Growth Technology OrganizationsInfrastructure EngineeringPlatform EngineeringSecurity EngineeringML/AI EngineeringStartup-to-Scale TransitionsSEA Region ExperienceGlobal Technology Company Experience

About the role

Key responsibilities & impact
  • Provide 1:1 coaching to Mento members through virtual sessions using the Mento Platform and Tools
  • Participate in ongoing training sessions to improve coaching abilities and skills
  • Communicate with members via Mento email or chat in the Mento App between sessions
  • Share coaching tools and insights as part of the Mento coaching community
  • Help enhance coaching practices and fulfill Mento's mission of empowering people to thrive in jobs they love
  • Act as a kind, respectful, and empathetic ambassador of the Mento community

Requirements

What you’ll need
  • Senior executive responsible for forward deployment or support engineering
  • 15+ years of experience managing teams and coaching individuals
  • Experience leading engineering teams at high-growth global technology organizations, AI/ML companies, or fast-scaling startups
  • Experience with infrastructure, platform, security, or ML/AI engineering organizations especially relevant
  • Experience in Singapore or Hong Kong serving the SEA region, or experience in Japan, India, South Korea, and Australia markets
  • Experience balancing meaningful technical responsibilities with team management, including delegation, prioritization, and leading through others
  • Experience leading teams through hypergrowth, rapid organizational change, or startup-to-scale transitions
  • Experience building functions from scratch and hiring into ambiguity
  • Ability to influence and build credibility internally and externally within a customer's organization
  • Ability to help engineering leaders develop visibility and impact beyond their immediate teams
  • Growth mindset and interest in developing coaching skills
  • Passion for helping people advance in the workplace
  • Self-awareness, high emotional intelligence, and ability to create a safe space for vulnerability
  • Comfortable working in a constantly changing startup environment
  • Capacity to dedicate at least 12+ hours per month, or 3–5 hours per week, for at least 24 months
  • Prior experience at a U.S.-headquartered or global technology company across multiple offices is nice to have
  • Required participation in and graduation from Mento's ICF-certified Coaching 101 training program

Benefits

Comp & perks
  • Paid per hour
  • Select bonuses incentivizing engagement with membership and community growth on the platform
  • ICF-certified coach training program
  • Continuing Coach Education Units for successful training graduates
  • Fully remote work
  • Part-time growth opportunity