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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and client relationship management, with a strong focus on customer success and strategic planning. Proficient in navigating complex customer environments and collaborating across cross-functional teams to drive value and adoption of solutions.
Highest-signal resume keywords
Account ManagementCustomer SuccessRelationship ManagementStrategic PlanningGovernment Technology
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account Strategy DevelopmentCustomer Roadmap SupportSolution AdoptionEligibility Subject Matter ExpertiseGovernment Procurement Knowledge
Soft Skills
Strong CommunicationPresentation SkillsProblem-SolvingCollaborationOrganizational Skills
Industry Keywords
Health and Human ServicesPublic BenefitsGovernment Technology ModernizationEnterprise Software SolutionsMatrixed Organizations
About the role
Key responsibilities & impact- Serve as the primary relationship manager for assigned customer accounts
- Serve as the sales executive for the Northeast Region of the United States, building pipeline from identification through new logo attainment
- Build and maintain trusted relationships with executive sponsors, program leaders, business stakeholders, and operational teams
- Develop a deep understanding of customer business goals, challenges, priorities, and technology environments
- Develop and maintain strategic account plans supporting customer success, retention, and growth
- Lead customer engagements, account reviews, strategic planning discussions, status meetings, and executive business reviews
- Advise customers and prospects as an eligibility subject matter expert by connecting priorities with Cúram solutions and services
- Collaborate with consulting, product management, delivery, support, customer success, and leadership teams
- Advocate for customers by escalating and resolving issues and maintaining a positive customer experience
- Support customer roadmap development and modernization initiatives
- Identify opportunities to expand adoption and increase value from existing solutions and services
- Facilitate customer and prospect discussions and presentations
- Support contract renewals, amendments, and ongoing account management
- Monitor industry trends, regulatory developments, and priorities affecting government Health and Human Services organizations
- Represent Merative at customer meetings, executive briefings, conferences, and industry events
Requirements
What you’ll need- Bachelor's degree or an equivalent combination of education and professional experience
- 5+ years of experience in account management, client relationship management, customer success, consulting, or a related role
- Experience supporting enterprise, technology, consulting, or public-sector customers
- Demonstrated ability to build and strengthen relationships with executive and senior-level stakeholders
- Experience working with complex customer environments and coordinating across multiple stakeholders
- Ability to understand customer business and program needs and translate them into effective account strategies
- Strong communication, presentation, facilitation, and relationship-management skills
- Strong problem-solving, collaboration, and organizational skills
- Ability to manage multiple priorities and work effectively across cross-functional teams
- Ability to work independently while maintaining strong alignment with internal and external stakeholders
- Willingness to travel periodically to support customer engagements and business needs
- Experience supporting government agencies, particularly Health and Human Services organizations (preferred)
- Knowledge of social program management, public benefits, or government technology environments (preferred)
- Experience with government technology modernization or complex enterprise software solutions (preferred)
- Experience managing complex, long-term enterprise customer relationships (preferred)
- Understanding of government procurement and contracting processes (preferred)
- Experience supporting customer roadmaps, solution adoption, or modernization initiatives (preferred)
- Experience working within matrixed organizations and coordinating across product, consulting, delivery, support, and leadership teams (preferred)
- Experience as a government client and eligibility subject matter expert, responsible for procuring and/or managing contractors from implementation through operations (preferred)
- Preferred candidate is ideally located in the Northeastern U.S., with easy access to engage customers and prospects in the region
Benefits
Comp & perks- Remote first / work from home culture
- Flexible vacation to help you rest, recharge, and connect with loved ones
- Paid leave benefits
- Health, dental, and vision insurance
- 401k retirement savings plan
- Infertility benefits
- Tuition reimbursement
- Life insurance
- EAP
- Competitive compensation
- Annual bonuses
- Remote flexibility
- Comprehensive benefits