Merative

Consultant

• Own and resolve complex customer issues from investigation through resolution
• Deliver advanced technical support for Curam applications and related technologies
• Act as an escalation point for critical customer concerns, partnering with Development, Product Management, and Release teams
• Analyze logs, technical data, and application behavior to identify root causes and recommend solutions
• Communicate clearly and proactively with customers, providing regular updates and managing expectations
• Document troubleshooting steps, resolutions, and best practices to strengthen internal and customer knowledge
• Drive continuous improvement by identifying opportunities to enhance support processes, tools, and customer outcomes
• Continuously expand expertise in Curam, cloud technologies, AI, and enterprise application support
• Participate in on-call rotations and occasional after-hours support

Technical Product Support Consultant – Curam

Account Executive

• Drive new client acquisition and revenue growth across health plans
• Lead the end-to-end sales cycle for large, multi-solution enterprise pursuits
• Navigate multi-stakeholder buying groups spanning C-suite, clinical, actuarial, and technology decision-makers
• Develop and execute targeted go-to-market strategies for health plan prospects
• Contribute to health plan segment strategy, ideal client profiles, segment priorities, and differentiated value propositions
• Serve as the subject matter expert on health plan buyer dynamics
• Build and maintain industry relationships with health plan executives, analysts, and conference communities
• Establish and maintain C-level and senior stakeholder relationships
• Collaborate with marketing, solution consulting, delivery, legal, and executive leadership
• Provide market intelligence and competitive insight affecting positioning, packaging, and roadmap input
• Mentor and informally guide less experienced sellers
• Stay ahead of emerging health plan market trends
• Achieve new business sales quotas and maintain accurate forecasts and disciplined pipeline management

Senior Commercial Account Executive – Health Plan

Advisor

• Learn and understand Truven's products, business model, strategy, and culture to support revenue goals through contracting activities
• Initiate, review, redline, and negotiate transactional contracts including data agreements, SaaS agreements, master agreements, SOWs, BAAs, trial agreements, NDAs, teaming agreements, independent contractor agreements, and vendor agreements
• Efficiently manage standard and complex contracts
• Drive competitive bid efforts through evaluating RFIs and RFPs, identifying issues, and providing subject matter expertise for bid responses
• Analyze contract terms and conditions, evaluate prior terms, determine needs for amendments or renewals, and negotiate revisions using contract playbooks
• Coordinate contract review and collaborate with in-house counsel, sales, compliance, finance/accounting, information security, and other internal SMEs
• Develop business relationships with Truven leadership, customers, and suppliers
• Assist with playbooks, templates, processes, and clause libraries to optimize enterprise contracting
• Work with contract management systems and identify, implement, and support improvements and new technologies
• Perform other duties and responsibilities as needed

Contract Engagement Advisor

Sales Operations Manager

• Serve as a trusted advisor to Sales Leadership and develop an understanding of business priorities, sales goals, field challenges, and seller performance needs
• Consult with leaders and sellers to identify capability, process, knowledge, adoption, and execution gaps and recommend root-cause-based solutions
• Design, develop, facilitate, and implement enablement programs aligned to business priorities and measurable outcomes
• Create and maintain learning content, sales tools, communications, playbooks, videos, and performance-support resources
• Support product launches, messaging updates, sales initiatives, process changes, technology adoption, and organizational change
• Partner with frontline managers to reinforce learning, coaching, adoption, and ongoing development
• Leverage sales enablement, CRM, analytics, automation, AI, and productivity technologies to improve efficiency, scalability, and business impact
• Develop and manage content within sales enablement platforms such as Showpad or similar technologies
• Measure enablement effectiveness and use feedback and performance insights to improve programs and resources
• Lead multiple initiatives while collaborating with Sales, Product, Marketing, Operations, and other cross-functional stakeholders
• Contribute to the evolution of Merative Sales Enablement practices, tools, processes, and capabilities

Technical Product Support Consultant – Curam

Senior Commercial Account Executive – Health Plan

Contract Engagement Advisor

Senior Sales Enablement Consultant