FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Curam applications and advanced technical support, with strong problem-solving abilities and a commitment to continuous improvement in customer outcomes. Proficient in troubleshooting enterprise applications and analyzing technical data to drive effective solutions.
Highest-signal resume keywords
Curam Application SupportJava/JEE ExperienceSQL and Relational DatabasesCustomer-Facing SupportAgile Practices
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
JavaJEESQLXMLXSLJavaScriptLog AnalysisDebuggingEnterprise Application TroubleshootingREST and SOAP Services
Soft Skills
Problem-SolvingCommunicationCollaborationOwnershipIndependence
Tools & Technologies
IBM Db2OracleWebSphereWebLogicCloud TechnologiesReactEclipseUML Modeling Tools
Industry Keywords
Technical SupportCustomer Issues ResolutionContinuous ImprovementSoftware Development LifecycleOn-Call Support
Tech Stack
Tools & technologiesCloudJavaJavaScriptOracleReactSOAPSQL
About the role
Key responsibilities & impact- Own and resolve complex customer issues from investigation through resolution
- Deliver advanced technical support for Curam applications and related technologies
- Act as an escalation point for critical customer concerns, partnering with Development, Product Management, and Release teams
- Analyze logs, technical data, and application behavior to identify root causes and recommend solutions
- Communicate clearly and proactively with customers, providing regular updates and managing expectations
- Document troubleshooting steps, resolutions, and best practices to strengthen internal and customer knowledge
- Drive continuous improvement by identifying opportunities to enhance support processes, tools, and customer outcomes
- Continuously expand expertise in Curam, cloud technologies, AI, and enterprise application support
- Participate in on-call rotations and occasional after-hours support
Requirements
What you’ll need- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience
- Experience with Java/JEE and technologies such as SQL, XML, XSL, and JavaScript
- Knowledge of relational databases, including IBM Db2 and Oracle
- Experience troubleshooting enterprise applications, analyzing logs, and debugging complex issues
- Customer-facing support experience
- Understanding of software development lifecycles and Agile practices
- Strong problem-solving, communication, and collaboration skills
- Ability to manage multiple priorities with a high level of ownership and independence
- Willingness to participate in on-call support rotations
- Preferred: Experience with Curam
- Preferred: Knowledge of cloud platforms and architectures
- Preferred: Experience with WebSphere, WebLogic, or similar enterprise application servers
- Preferred: Familiarity with REST and SOAP services and integration troubleshooting
- Preferred: Exposure to modern development tools and frameworks, including React, Eclipse-based environments, and UML modeling tools
Benefits
Comp & perks- Remote first / work from home culture
- Flexible vacation to help you rest, recharge, and connect with loved ones
- Paid leave benefits
- Health, dental, and vision insurance
- 401k retirement savings plan
- Infertility benefits
- Tuition reimbursement
- Life insurance
- EAP