Customer Success Manager

Mercell

. Own a portfolio of supplier customers across assigned markets, acting as primary point of contact and trusted advisor throughout the customer lifecycle .

Posted 9/17/2026full-timeStockholm • SwedenJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management, with a strong focus on building relationships and delivering value through effective communication and problem-solving. Proficient in using CRM tools and ticketing systems to manage customer interactions and drive retention.

Highest-signal resume keywords

Customer Success ManagementCRM Tools ExperienceFluency in Swedish, Dutch, and EnglishAnalytical MindsetStrong Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementCustomer SupportOperationsSaaS ExperienceTicketing SystemsDigital WorkflowsData AnalysisOnboardingBilling Management

Soft Skills

Relationship BuildingProblem-SolvingAttention to DetailAdaptabilityProactive Mindset

Tools & Technologies

HubSpotJira

Industry Keywords

Customer LifecyclePublic TendersService ExperienceRetention StrategiesExpansion Opportunities

About the role

Key responsibilities & impact

Own a portfolio of supplier customers across assigned markets, acting as primary point of contact and trusted advisor throughout the customer lifecycle
Proactively identify customer friction points using HubSpot data
Channel actionable customer feedback to the Product team to shape the roadmap and service experience
Drive retention and growth by identifying expansion opportunities and collaborating with Sales
Build and maintain relationships with key customer stakeholders
Ensure customers see consistent value from the Mercell platform
Own and resolve defined categories of customer issues raised via HubSpot, Jira, or similar systems, including onboarding, billing questions, contract terms, access issues, and product transitions
Help supplier customers discover, access, and win public tenders through Mercell's platform

Requirements

What you’ll need

Experience (ideally 2-3 years) in Customer Success, Account Management, Customer Support, Operations, or another client-facing SaaS role
Strong ability to build deep knowledge within defined functional or product areas
Excellent written communication skills, with the ability to explain complex topics clearly and concisely
Experience working with ticketing systems, CRM tools, and digital workflows
Comfortable working in a high-volume, fast-paced environment with clear processes and SLAs
Fluent in Swedish, Dutch and English
Fluency in additional European languages is a plus
Strong communication skills with the ability to build trust and engage effectively with customers and internal stakeholders
Highly disciplined and structured, able to manage priorities, follow through consistently, and work with strong attention to detail
Analytical and solution-oriented mindset, able to identify risks, patterns, and opportunities quickly
Flexible and adaptable, comfortable working in a fast-paced environment with changing priorities
Customer- and service-minded, with a proactive approach to problem-solving and delivering value
Candidates must already be based in, or have existing work authorization for, Sweden
No relocation support is provided

Benefits

Comp & perks

Hybrid work to support work-life balance
Health and insurance plans (may differ per country/office)
Pension plans
Paid parental leave
Social happenings
Competitive salary packages
Equal opportunity employer
Background checks carried out only with applicant consent