Mercell

Account Executive

• Identify, engage, and build relationships with key decision-makers across the market
• Translate organizational business pains into a value-based selling approach for large strategic engagements
• Own the entire sales journey from first contact and discovery through negotiation, closing, onboarding, and upselling
• Demonstrate the value and impact of Mercell’s SaaS platform to organizations of all sizes
• Maintain accurate and up-to-date CRM data in HubSpot
• Use CRM insights to optimize pipeline and sales performance
• Monitor local and European public procurement developments to uncover growth opportunities
• Guide public sector customers through a value-based buying journey
• Prospect and qualify inbound and outbound leads
• Run product demonstrations, manage tender responses, negotiate terms, and close deals

Customer Success Manager

• Own a portfolio of supplier customers across assigned markets, acting as primary point of contact and trusted advisor throughout the customer lifecycle
• Proactively identify customer friction points using HubSpot data
• Channel actionable customer feedback to the Product team to shape the roadmap and service experience
• Drive retention and growth by identifying expansion opportunities and collaborating with Sales
• Build and maintain relationships with key customer stakeholders
• Ensure customers see consistent value from the Mercell platform
• Own and resolve defined categories of customer issues raised via HubSpot, Jira, or similar systems, including onboarding, billing questions, contract terms, access issues, and product transitions
• Help supplier customers discover, access, and win public tenders through Mercell's platform