Appraisal Specialist

Mercury Insurance

. Research actual cash value of vehicles by gathering and analyzing current market information to reach equitable settlements for theft and collision losses.

Posted 9/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $32,363 - $56,701 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in vehicle valuation and total loss claims handling, with strong proficiency in MS Office and claims-related software. Exhibits advanced communication skills and the ability to build rapport while working independently in a remote environment.

Highest-signal resume keywords

Total Loss Handling ExperienceAdjuster’s LicenseMS Office ProficiencyAdvanced Communication SkillsEmotional Intelligence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vehicle ValuationClaims DocumentationMarket AnalysisData EntryReport Preparation

Soft Skills

Customer ServiceMulti-taskingSelf-motivationAccountabilityRapport Building

Tools & Technologies

Claims SoftwareMS OutlookMS WordMS Teams

Certifications & Qualifications

Adjuster’s License

Industry Keywords

Total Loss ClaimsMarket TrendsDMV ReportsLienholder PayoffVehicle Condition

About the role

Key responsibilities & impact

Research actual cash value of vehicles by gathering and analyzing current market information to reach equitable settlements for theft and collision losses.
Maintain good customer service and shop relations.
Confirm title status and research customizations, prior damage, and vehicle condition.
Identify salvage-title, grey-market, custom/modified, and prior-damage vehicles to determine true market value.
Review DMV reports and identify ownership-transfer documents.
Secure lienholder payoff amounts and Letters of Guarantee.
Negotiate storage fees with body shops and towing yards.
Respond to written correspondence and route requests for correct paperwork.
Stay current on vehicle values, industry and market trends, state licensing, and company policies and procedures.
Contact adjusters to confirm coverage, identify limits issues or possible fraud, and obtain settlement approval.
Initiate contact with insureds, claimants, or representatives regarding total-loss claims.
Complete and maintain comprehensive material-damage documentation and submit timely reports.

Requirements

What you’ll need

High School Diploma or GED
You will be required to obtain a Company sponsored Adjuster’s license to handle claims, which will include a fingerprint background check, to be secured upon hire.
Experience with Total Loss handling or customer service experience.
Demonstrated proficiency with MS Office products (Outlook, Word, Teams) and claims related software.
Must have dedicated workspace that is free from distractions.
Solid comprehension of basic principles and practices of Company policies and procedures upon completion of formal and informal Claims Training.
Ability to multi-task in a fast-paced environment, prioritize responsibilities, and deliver accurate work products.
Advanced written and verbal communication skills.
Ability to build rapport utilizing emotional intelligence.
Self-motivation and accountability while working remotely.
Must be able to maintain a sedentary position for extended periods.
Must be able to communicate electronically and telephonically with team members, customers, and external parties.
Must be able to operate and type on a computer, laptop, and/or other Company-issued electronic device for extended periods.
Must be able to access and operate the Company computer system, prepare documents, enter data, and read computer or email documents.

Benefits

Comp & perks

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more