Mercury Insurance

Engineer

• Write high-quality code for complex scenarios with good test coverage
• Review and translate product requirements into robust designs for modular, configurable, reusable, fast, effective, user-friendly, secure, compliant, scalable, and maintainable distributed application systems
• Lead design and code reviews of multiple applications
• Lead the sprint team to deliver new or improved features
• Address impediments to delivering high-quality solutions in the sprint backlog
• Collaborate with other teams and stakeholders to ensure successful delivery of intended functionality
• Mentor and provide technical guidance to other engineers
• Foster a culture of innovation and excellence within Mercury engineering

Senior Guidewire Engineer, PolicyCenter

Claims Specialist

• Guide customers through the claims process with ongoing guidance and support
• Investigate and process claims for vehicle and other property damage and moderate bodily injury
• Focus on accurate and efficient claims handling to prevent unnecessary expenses
• Provide high-quality customer service throughout the claims process
• Review and explain coverage details and claims procedures
• Set reserves for anticipated expenses
• Arrange vehicle inspections and rental authorizations
• Address customer inquiries and concerns to ensure satisfaction and retention
• Obtain information from involved parties and witnesses by phone, email, text, and letter
• Review law enforcement reports and gather additional evidence such as dash-cam and surveillance video
• Assess facts of loss and determine liability
• Identify and escalate high-risk files involving significant indemnity exposure or suspected fraud
• Analyze medical records and evaluate, negotiate, and settle moderate bodily injury claims
• Coordinate with legal counsel for represented claimants and unrepresented parties
• Serve as the primary customer contact and coordinate with other departments
• Collaborate with the team to support shared customers

Claims Specialist II

General

• Research actual cash value of vehicles by gathering and analyzing current market information to reach equitable settlements for theft and collision losses.
• Maintain good customer service and shop relations.
• Confirm title status and research customizations, prior damage, and vehicle condition.
• Identify salvage-title, grey-market, custom/modified, and prior-damage vehicles to determine true market value.
• Review DMV reports and identify ownership-transfer documents.
• Secure lienholder payoff amounts and Letters of Guarantee.
• Negotiate storage fees with body shops and towing yards.
• Respond to written correspondence and route requests for correct paperwork.
• Stay current on vehicle values, industry and market trends, state licensing, and company policies and procedures.
• Contact adjusters to confirm coverage, identify limits issues or possible fraud, and obtain settlement approval.
• Initiate contact with insureds, claimants, or representatives regarding total-loss claims.
• Complete and maintain comprehensive material-damage documentation and submit timely reports.

Appraisal Specialist

Data Engineer

• Design, build, and launch high-quality big data/data lake solutions on cloud platforms, preferably AWS
• Solve data integration problems using optimal ETL patterns, frameworks, and query techniques
• Source data from structured and unstructured data sources
• Own existing production processes and optimize complex code through advanced algorithmic concepts
• Extract and manipulate data from data lakes, data warehouses, and data cubes
• Collaborate with data analysts and data scientists to develop solutions for complex data problems
• Identify data opportunities to drive profitable growth
• Proactively identify pain points in existing data models
• Fulfill data-related requests using existing data infrastructure
• Perform data housekeeping, cleansing, normalization, hashing, and required data model changes
• Analyze data to identify anomalies, trends, and correlations
• Design, develop, and implement natural language processing software modules
• Enhance automation framework features, develop tools, and integrate automation into the software development lifecycle
• Work with cross-functional teams to minimize manual efforts and ensure testing meets business and regulatory requirements
• Perform other assigned functions

Data Engineer I

Full-stack Engineer

• Build and manage highly motivated, high-performing software engineering teams
• Hire, mentor, and motivate staff while fostering continuous improvement, innovation, and excellence
• Drive budgeting and planning for the area of responsibility
• Collaborate with product managers to estimate effort, prioritize the roadmap, plan, and deliver roadmap items
• Translate product requirements into robust, modular, configurable, reusable, secure, compliant, scalable, and maintainable designs
• Lead teams hands-on to deliver new or improved features and remove implementation impediments
• Collaborate with teams and stakeholders to ensure successful delivery
• Review product requirements, designs, and code for quality and adherence to best practices
• Ensure application systems are secure, compliant, performant, and current
• Monitor and report key performance metrics and make data-driven operational decisions
• Identify system and process improvements
• Drive new features, large refactors, migrations, and process changes
• Leverage CI/CD and process optimization to improve time to market
• Track industry trends and drive adoption of best practices
• Develop and drive Mercury’s application-system technical vision, strategy, and innovation
• Represent the engineering organization and its vision to executive leadership

Director I, Software Engineering – Claims Engineering

• Provide consultation to People Business Partners and business leaders on performance concerns, conduct issues, policy interpretation, and interpersonal conflicts
• Surface difficult issues, distinguish facts from assumptions, and explain risks, options, trade-offs, and recommended next steps
• Leverage AI for responsible role-playing to support leaders with practical conversations, expectations, and follow-through
• Investigate team member concerns, document findings, and deliver clear conclusions
• Collaborate with leadership and legal counsel on agency claims and litigation matters
• Document investigation patterns, lessons, and guidance while maintaining confidentiality
• Analyze team member relations data to generate workforce insights, identify trends and root causes, and implement risk-mitigation solutions
• Convert insights into leader coaching, manager resources, policy updates, process changes, or focused listening
• Use approved technology and AI tools for information organization, research, pattern identification, drafting, and administrative work
• Maintain compliance postings, issue required notices and acknowledgments, respond to subpoenas, liaise with the unemployment insurance claims vendor, coordinate with auditors, and collaborate with legal counsel
• Write and maintain clear, relevant, future-focused workplace policies
• Document decisions, templates, guidance, and lessons learned
• Perform other duties as assigned

Senior Team Member Relations Specialist

Paralegal

• Assist house counsel with pre-trial tasks
• Draft responses, motions, briefs, pleadings, appeals, letters, and other legal documents
• Search, assemble, summarize, and evaluate information for discovery responses and claim cases
• Correspond with clients, attorneys, claims personnel, insureds, and other parties regarding case status and legal procedures
• Obtain extensions and ensure objections and responses are timely and proper
• Prepare, assemble, and format court documents, discovery, pleadings, affidavits, and trial materials
• File pleadings and maintain digital case files in case management systems
• Prepare administrative reports, discovery summaries, medical record summaries, and pre- and post-trial reports
• Assist attorneys with trial preparation, including exhibits, trial books, motions in limine, expert witness lists, and statements of the case
• Research and analyze statutes, judicial decisions, legal articles, depositions, legal codes, case law, vehicle valuation, medical treatment, aerial maps, and policy language
• Investigate facts and causes of action to support case preparation
• Assist insureds in Small Claims cases by preparing trial briefs, preparing insureds for trial, attending trials, and defending the company when named as a party
• Complete special legal assignments and prioritize and reprioritize tasks for timely completion
• Complete continuing professional education as required

Operations

• Administer and support day-to-day procurement operations within Coupa
• Monitor and optimize Coupa workflows, approval chains, catalogs, and transaction processing
• Support procurement intake from purchase request through purchase order and invoice routing
• Coordinate supplier onboarding activities and supporting documentation
• Maintain procurement records and required documentation in Coupa or approved repositories
• Resolve stakeholder issues involving requisitions, invoices, approvals, user access, notifications, delegates, and Coupa functionality
• Produce operational reports, spend visibility outputs, workflow metrics, and management insights
• Identify system gaps, control weaknesses, and process inefficiencies and recommend improvements
• Support Coupa implementation and enhancement initiatives involving workflows, analytics, guided buying, catalogs, and procurement technology
• Train and guide internal users on procurement processes, Coupa usage, policies, and best practices
• Partner with Procurement, Finance, Legal, Accounts Payable, IT, and business stakeholders
• Support governance and audit readiness by ensuring transactions, approvals, vendor records, and documentation are complete and policy-compliant
• Perform other duties as assigned by Procurement leadership

Senior Procurement Operations Specialist – Coupa

Recruitment

• Serve as a strategic recruiting consultant to technology, data, product, security, and other business leaders
• Lead full-cycle recruitment for complex and specialized roles, from intake and role calibration through sourcing, screening, interviews, selection, offer strategy, closing, and onboarding handoff
• Partner with hiring leaders and People Business Partners to define job scope, level, competencies, qualifications, interview plans, scorecards, and job-marketing language
• Develop proactive sourcing strategies for active and passive candidates through direct sourcing, talent communities, referrals, professional networks, niche platforms, universities, events, social channels, and search partners
• Build and maintain high-quality, diverse pipelines, talent maps, and relationships for recurring and hard-to-fill technical hiring needs
• Understand and communicate capabilities required for software engineering, cloud and platform engineering, infrastructure, cybersecurity, data engineering, analytics, AI/ML, product, and quality engineering roles
• Design or refine structured candidate evaluation approaches, including recruiter screens, technical assessments, coding evaluations, interview panels, competency-based questions, and debrief practices
• Use recruiting technology, automation, and AI-enabled tools responsibly to improve sourcing, research, communication, workflow quality, and decision support
• Analyze labor-market conditions, competitor activity, compensation, talent availability, and pipeline data to advise leaders on hiring feasibility, tradeoffs, timing, and actions
• Monitor recruiting-funnel health and communicate updates on pipeline quality, conversion, aging, risks, diversity reach, candidate experience, and progress
• Advise on offer strategy and closing; partner with Compensation, People Business Partners, immigration counsel, and leadership on approvals, negotiations, and compliant hiring decisions
• Maintain accurate candidate and requisition information in iCIMS and other approved systems
• Represent Mercury’s culture, purpose, and employee value proposition in candidate interactions and external forums
• Identify process gaps and lead continuous-improvement initiatives that enhance recruiting effectiveness, assessment quality, compliance, speed, and candidate experience
• Share expertise through peer mentoring, recruiting playbooks, knowledge transfer, and cross-functional projects
• Maintain current knowledge of recruiting trends, technical skill evolution, employment practices, and applicable requirements; handle confidential information discreetly

Senior Talent Acquisition Specialist

Legal Assistant

• Provide secretarial and administrative support to professional legal staff
• Draft letters, legal documents, correspondence, pleadings, subpoenas, and related documents
• Prepare, assemble, and format documents with transmittal forms and envelopes
• Prepare documents for filing with the Court
• Prepare Answers, Cross-Complaints, discovery, and pleadings as directed by the handling attorney
• Maintain attorneys’ calendars, court dates, appearances, meetings, depositions, and appointments
• Maintain transcripts, documents, evidence, claims records, legal documents, and case activity
• Coordinate court reporting, copying, delivery agencies, court reporters, expert witnesses, and other experts
• Track deadlines related to appearances and daily job duties
• Communicate with claims personnel, opposing counsel, clients, adjusters, courts, and other parties
• Resolve calendar conflicts and coordinate rescheduling
• Classify, sort, and file correspondence, records, and other documents
• Operate word processors, transcribing software, case management software, photocopiers, and other office equipment
• Keep current on Court rules, procedures, and policies through professional publications and educational opportunities
• Support up to three litigation attorneys

Legal Secretary

• Write high-quality code for complex scenarios with good test coverage
• Review and translate product requirements into robust designs
• Design distributed application systems that are modular, configurable, reusable, fast, effective, user-friendly, secure, compliant, scalable, and maintainable
• Lead design and code reviews of multiple applications
• Lead the sprint team to deliver new or improved features
• Address impediments to delivering high-quality solutions in the sprint backlog
• Collaborate with other teams and stakeholders to ensure successful delivery of intended functionality
• Mentor and provide technical guidance to other engineers on the team
• Foster a culture of innovation and excellence within Mercury engineering

Senior Software Engineer

• Design, develop, and maintain complex software systems
• Write high-quality code for complex scenarios with good test coverage
• Review and translate product requirements into robust designs for distributed application systems
• Lead design and code reviews of multiple applications
• Lead the sprint team to deliver new or improved features
• Address impediments to delivering high-quality solutions in the sprint backlog
• Collaborate with other teams and stakeholders to ensure successful delivery of intended functionality
• Mentor and provide technical guidance to other engineers
• Foster a culture of innovation and excellence within Mercury engineering

Manager

• Lead enterprise-level growth with national carrier agency relationships and national strategic accounts, including digital agencies, carrier agencies, brokers, and jumbo agencies
• Execute the end-to-end partnership lifecycle from onboarding through annual business planning and objective setting
• Drive multi-year portfolio expansion, profitability, retention, and best-in-class agent experience
• Participate in cross-functional execution with API integration, Funnel Optimization, Underwriting, Product, Marketing, and Experience teams
• Own the end-to-end lifecycle for national carrier agency relationships and national digital agencies
• Lead cross-functional initiatives that remove friction, improve quoting and placement throughput, and strengthen Mercury’s value proposition
• Serve as the point of partnership escalation for assigned strategic accounts
• Steward brand, compliance, and long-term partnership health
• Execute multi-year growth plans with targets for premium, product mix, retention, and profitability
• Own the P&L of managed accounts within the assigned territory
• Lead negotiations with multi-million/billion dollar organizations and C-suite stakeholders
• Establish quarterly business reviews with partner executives and align on goals, leading indicators, and mitigation plans
• Improve speed-to-bind, discount and packaging visibility, and underwriting responsiveness
• Drive adoption of digital integrations and prioritized programs to increase partner throughput
• Collaborate with Product, Underwriting, and Pricing to improve Mercury’s competitive position
• Provide market feedback to inform roadmap and segmentation strategies
• Review territory forecasts and prospect pipeline health
• Define leading indicators such as quote volume, hit ratio, bundle rate, and premium per policy
• Implement remediation plans and establish national account governance
• Ensure adherence to policies, contractual obligations, and regulatory requirements
• Uphold reporting accuracy and auditable processes
• Model and reinforce Mercury’s Core Values

Strategic Accounts Manager

• Complete formal property claims training
• Transition into a property claims field adjusting position after training
• Travel to loss sites damaged by fire, water, weather, or other unexpected events
• Investigate and resolve minor to moderate Homeowners claims
• Perform field inspections at least 50% of work time
• Document claims with photographs, measurements, recorded interviews, repair estimates, and file notes
• Handle virtual claims using imagery and advanced video technology
• Collaborate with onsite vendors and insureds to identify damage and write damage estimates
• Compare investigation facts against policies to determine coverage
• Extend or deny coverage as appropriate
• Establish reserves within settlement authority and negotiate claim settlements
• Recommend claims exceeding authority limits to a supervisor
• Communicate with insureds and representatives by phone, email, text, and written communication
• Manage claims workload, progress, expenses, and inventory through resolution
• Direct, monitor, and review files handled by independent adjusters when needed
• Drive to multiple customer locations for inspections

Property Claims Specialist, Field I

Total Rewards

• Support compensation philosophy, governance, and program design across employee populations
• Conduct market pricing, benchmarking, internal equity, pay equity, range, and compensation analysis
• Prepare models, dashboards, reports, and recommendations for HR leaders, managers, and business stakeholders
• Support annual compensation planning, incentive processes, offer reviews, promotions, transfers, and other pay decisions
• Maintain compensation structures, job data, range information, and related documentation
• Play a significant role in Mercury’s current career architecture project
• Analyze job and compensation data and assess impacts of job families, sub-families, levels, and role placement on pay structures, internal equity, and compensation processes
• Provide data-driven recommendations and identify compensation-related risks and opportunities
• Support job data alignment, documentation, stakeholder coordination, communications, and integration with compensation processes
• Support strategy, governance, and evaluation of health and welfare, 401k/retirement, time-off, and other employee benefit programs
• Analyze participation, utilization, cost, vendor performance, and employee experience data
• Partner with consultants, carriers, vendors, HRIS, Payroll, and internal stakeholders to evaluate program performance and resolve issues
• Support annual enrollment strategy and benefits communications
• Analyze audit results, issue patterns, and plan information to identify risks and improvement opportunities
• Provide guidance to HR Business Partners, Talent Acquisition, managers, employees, and business leaders on compensation and benefits
• Explain complex Total Rewards concepts in plain language and develop manager- and employee-facing materials
• Protect confidential employee and company information
• Use HRIS, compensation planning, reporting, spreadsheet, analytical, AI-enabled, and automation tools to improve data quality, efficiency, and decision-making
• Document processes, identify control points, and recommend improvements
• Manage multiple priorities, deadlines, and projects with limited supervision
• Stay current on compensation and benefits practices, regulatory developments, and market trends

Senior Guidewire Engineer, PolicyCenter

Claims Specialist II

Appraisal Specialist

Data Engineer I

Director I, Software Engineering – Claims Engineering

Senior Team Member Relations Specialist

Paralegal

Senior Procurement Operations Specialist – Coupa

Senior Talent Acquisition Specialist

Legal Secretary

Senior Software Engineer

Senior Software Engineer

Strategic Accounts Manager

Property Claims Specialist, Field I

Senior Total Rewards Analyst