Claims Representative

Mercury Insurance

. Investigate and resolve auto physical damage and property damage claims in a timely and efficient manner .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $32,363 - $56,701 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in investigating and resolving auto physical damage and property damage claims while providing exceptional customer service. Proficient in claims adjusting decisions, documentation, and effective communication across multiple platforms.

Highest-signal resume keywords

Claims InvestigationCustomer Service ExperienceAdjuster's LicenseMS Office ProficiencyHigh Call Volume Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims EvaluationDocumentation ReviewEvidence GatheringClaims Software ProficiencyMulti-taskingTimely Payments ProcessingReserve SettingVehicle Inspection Coordination

Soft Skills

Effective CommunicationProblem SolvingCollaborationTime Management

Tools & Technologies

MS OfficeClaims Related Software

Certifications & Qualifications

Adjuster's License

Industry Keywords

Auto Physical Damage ClaimsProperty Damage ClaimsClaims ProcessCustomer InquiriesIndemnity Exposure

About the role

Key responsibilities & impact

Investigate and resolve auto physical damage and property damage claims in a timely and efficient manner
Verify and explain coverage to policyholders and set clear expectations about the claims process
Set reserves for anticipated losses, arrange vehicle inspections and rental authorizations, and refer files to specialty teams as needed
Serve as the primary customer contact and coordinate with other departments
Research and respond to customer inquiries and concerns across multiple platforms
Monitor claim progress and exposures and issue accurate, timely payments
Investigate and evaluate claims through interviews, documentation review, and evidence gathering
Document claim interactions, conversations, and activities using company systems and tools
Identify and escalate files involving significant indemnity exposure or attorney representation
Handle a high volume of calls and collaborate with team members to achieve department goals

Requirements

What you’ll need

High School Diploma or GED
Customer service experience required
You may be required to obtain a Company sponsored Adjuster’s license to handle claims, to be secured upon hire
Ability to multi-task in a fast-paced environment, prioritize responsibilities, and deliver accurate work-product
Effective written and verbal communication skills
Ability to make high-quality claims adjusting decisions independently
Demonstrated proficiency with MS Office products (Outlook, Word) and claims related software
Dedicated workspace free from distractions
Reliable high-speed internet service with at least 25 Mbps download speed
6-12 months of related experience preferred
Experience handling high call volume in a professional call center preferred
Associate degree preferred

Benefits

Comp & perks

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
8 weeks of paid training