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People Ops Process Transformation Lead
Mercury Insurance. Build and maintain an inventory of People Team processes, services, systems, owners, handoffs, pain points, volumes, risks, and performance measures .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in process improvement, workflow mapping, and HR service delivery, with a strong focus on data-driven decision-making and stakeholder collaboration. Proficient in creating high-quality documentation and implementing operational changes across People operations.
Highest-signal resume keywords
Process ImprovementWorkflow MappingCross-Functional Initiative LeadershipData EvaluationChange Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
End-to-End Workflow RedesignSuccess Measure DefinitionOperating Documentation CreationContinuous ImprovementService Design
Soft Skills
FacilitationPrioritizationProject PlanningRisk ManagementClear Writing
Tools & Technologies
Collaboration ToolsAI ToolsProject Management Tools
Industry Keywords
People OperationsHR TechnologyPeople AnalyticsEmployee Lifecycle ProcessesOrganizational Effectiveness
About the role
Key responsibilities & impact- Build and maintain an inventory of People Team processes, services, systems, owners, handoffs, pain points, volumes, risks, and performance measures
- Lead current-state assessments, workflow mapping, service-journey reviews, and root-cause analysis across People processes
- Identify and prioritize process-improvement opportunities based on business impact, team-member experience, risk, cycle time, effort, scalability, and readiness
- Design future-state processes with clear roles, decision rights, handoffs, controls, service expectations, and success measures
- Recommend opportunities for simplification, standardization, automation, self-service, centralization, or AI-enabled support
- Partner with process owners and subject-matter experts to validate designs and translate goals into operating changes
- Lead cross-functional operational programs from definition through implementation
- Establish and operate a lightweight PMO rhythm with roadmaps, status reporting, action tracking, and escalation paths
- Coordinate work across People Operations, HR Tech, Analytics, People Business Partners, Talent Acquisition, Total Rewards, Work Design & Innovation, Finance, and other partners
- Support the HRIS replacement, People Team shared front door, service-model improvements, process automation, and operational readiness for new locations or programs
- Lead pilots through implementation, including communications, training, enablement, feedback loops, and transition to process owners
- Create and maintain process documentation, SOPs, playbooks, checklists, decision records, role descriptions, and knowledge resources
- Establish governance to keep documentation current, discoverable, and connected to systems and teams
- Define baselines and measures for friction, cycle time, quality, adoption, service effectiveness, and hours saved
- Track adoption and outcomes after launch and recommend refinements, scaling, automation, or retirement
- Build repeatable methods, templates, and tools for process improvement across the People Team
Requirements
What you’ll need- Bachelor’s degree in business, operations, organizational effectiveness, human resources, project management, or a related field
- 5–7+ years of experience in People operations, People program management, HR service delivery, HR technology, People analytics, employee lifecycle processes or related field
- Demonstrated experience documenting, redesigning, and implementing end-to-end workflows in a complex organization
- Demonstrated experience leading cross-functional initiatives requiring structured problem solving, stakeholder alignment, and implementation discipline
- Experience defining success measures, establishing baselines, and using data or feedback to evaluate impact
- Experience creating high-quality operating documentation, playbooks, governance materials, or implementation collateral
- Consulting, continuous improvement, service design, systems thinking, or change-management experience
- Ability to move fluidly between strategic, tactical, and operational levels
- Strong facilitation, process-mapping, prioritization, project-planning, risk-management, and change-enablement skills
- Clear and concise writing skills
- Comfort using data, collaboration tools, AI tools, and project-management tools
- Ability to operate effectively in ambiguity and build structure where little exists
- Demonstrated judgment, discretion, and respect for confidential People information
Benefits
Comp & perks- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more