Property Claims Examiner II

Mercury Insurance

. Investigate and resolve Homeowners claims of moderate complexity promptly and efficiently .

Posted 10/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $76,829 - $142,213 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in investigating and resolving property claims, utilizing advanced technology for damage assessment, and effectively communicating with insureds. Proficient in negotiating settlements and adhering to regulatory requirements while managing claims workload efficiently.

Highest-signal resume keywords

Property Claims ExperienceXactimate Estimating SoftwareState Specific Property Claims LicensingFormal Property Claims TrainingClear and Professional Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationDamage EstimationNegotiationDocumentationClaims Resolution

Soft Skills

Organizational SkillsTime ManagementAdaptabilityIndependent WorkPrioritization

Tools & Technologies

Advanced Video TechnologyImagery ToolsCommunication Tools

Certifications & Qualifications

Property Claims Licensing

Industry Keywords

Homeowners ClaimsDepartment of Insurance ComplianceConstructionRestorationMitigation

About the role

Key responsibilities & impact

Investigate and resolve Homeowners claims of moderate complexity promptly and efficiently
Document claims with photographs, measurements, recorded interviews, file notes, and repair estimates
Use imagery and advanced video technology to collaborate with onsite vendors and insureds and identify damage from a virtual setting
Compare investigation facts against policies to determine coverage and extend or deny coverage as appropriate
Establish reserve amounts within prescribed settlement authority limits
Negotiate claim settlements and recommend claims exceeding authority limits to a supervisor
Communicate with insureds and/or representatives by phone, email, text, and written communication
Adhere to Department of Insurance requirements
Prioritize responsibilities and manage claims workload, progress, and expenses through resolution
Direct, monitor, and review files handled by independent adjusters when needed
Perform other assigned functions

Requirements

What you’ll need

Bachelor’s degree preferred or equivalent combination of education and experience.
Ability to obtain state specific property claims licensing, as required.
Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both
Prior experience using estimating software like Xactimate.
Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation
Clear and professional communication, both written and verbal
3-5+ years equivalent industry experience is preferred
Ability to work independently with limited or no supervision over daily activities required to successfully investigate, evaluate, write damage estimates, negotiate, and resolve property claims
Comfortable with and adaptable to new technology and business tools
Ability to transition between various methods of inspection, including video or photo, to write a damage estimate
Strong organizational, time management, and prioritization skills
Ability and willingness to work flexible work shifts and overtime, as needs arise
Must be able to work standard hours Monday-Friday 8am-5pm PT

Benefits

Comp & perks

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Reasonable accommodations for qualified individuals with disabilities