Property Claims Specialist, Field I

Mercury Insurance

. Complete formal property claims training .

Posted 9/21/2026full-timeRancho Cucamonga • California • United StatesMid-LevelSenior💰 $63,410 - $117,348 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in property claims investigation and resolution, including the ability to conduct inspections, document findings, and negotiate settlements. Proficient in using estimating software and managing claims workload effectively while maintaining clear communication with insureds and vendors.

Highest-signal resume keywords

Property Claims ExperienceXactimate Estimating SoftwareFormal Property Claims TrainingValid Driver's LicenseState Specific Property Claims Licensing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationDamage EstimationField InspectionsClaims DocumentationNegotiation Skills

Soft Skills

Clear CommunicationOrganizational SkillsTime ManagementIndependent WorkCollaboration

Tools & Technologies

Estimating SoftwareVideo TechnologyPhotography Tools

Certifications & Qualifications

State Specific Property Claims Licensing

Industry Keywords

Homeowners ClaimsProperty Claims AdjustingConstructionRestorationMitigation

About the role

Key responsibilities & impact

Complete formal property claims training
Transition into a property claims field adjusting position after training
Travel to loss sites damaged by fire, water, weather, or other unexpected events
Investigate and resolve minor to moderate Homeowners claims
Perform field inspections at least 50% of work time
Document claims with photographs, measurements, recorded interviews, repair estimates, and file notes
Handle virtual claims using imagery and advanced video technology
Collaborate with onsite vendors and insureds to identify damage and write damage estimates
Compare investigation facts against policies to determine coverage
Extend or deny coverage as appropriate
Establish reserves within settlement authority and negotiate claim settlements
Recommend claims exceeding authority limits to a supervisor
Communicate with insureds and representatives by phone, email, text, and written communication
Manage claims workload, progress, expenses, and inventory through resolution
Direct, monitor, and review files handled by independent adjusters when needed
Drive to multiple customer locations for inspections

Requirements

What you’ll need

Bachelor’s degree preferred or equivalent combination of education and experience
Valid driver’s license is required
Ability to obtain state specific property claims licensing, as required
Must successfully participate and complete formal property claims training program
Prior experience using estimating software like Xactimate
Experience in a related field: property claims experience, customer service environment, construction, restoration, or mitigation
Clear and professional written and verbal communication
1-3 years equivalent industry experience preferred
Ability to work independently with limited or no supervision
Ability to use new technology and business tools
Ability to conduct physical, video, or photo inspections and write damage estimates
Ability to climb ladders and inspect roofing, attic spaces, and crawl spaces
Ability to lift and carry up to 50 pounds
Strong organizational, time management, and prioritization skills
Ability and willingness to work flexible shifts and overtime as needed
Ability to drive to and from multiple locations, occasionally outside normal business hours

Benefits

Comp & perks

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Company car provided for field inspections