Property Claims Specialist – Field II

Mercury Insurance

. Investigate and resolve moderately complex homeowners’ claims in a timely and efficient manner.

Posted 9/18/2026full-timeLos Angeles • California • United StatesMid-LevelSenior💰 $76,829 - $142,213 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in investigating and resolving property claims, utilizing advanced technology for inspections and documentation. Proficient in negotiating settlements and managing claims workload while ensuring clear communication with insureds and stakeholders.

Highest-signal resume keywords

Property Claims ExperienceXactimate Estimating SoftwareFormal Property Claims TrainingState Specific Property Claims LicensingClear and Professional Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationDamage EstimationNegotiationField InspectionsDocumentationClaims ManagementCoverage DeterminationReserve EstablishmentVirtual Claims HandlingTechnical Adaptability

Soft Skills

Organizational SkillsTime ManagementPrioritizationIndependent WorkFlexibility

Tools & Technologies

Advanced Video TechnologyImagery ToolsPhoto DocumentationField Inspection ToolsCommunication Platforms

Certifications & Qualifications

Valid Driver's LicenseState Specific Property Claims License

Industry Keywords

Homeowners' ClaimsCustomer ServiceConstructionRestorationMitigation

About the role

Key responsibilities & impact

Investigate and resolve moderately complex homeowners’ claims in a timely and efficient manner.
Conduct field inspections at customer homes, at least 50% of work time, including travel to loss sites.
Document claims with photographs, measurements, recorded interviews, file notes, and repair estimates.
Handle virtual claims using imagery and advanced video technology with onsite vendors and insureds.
Compare investigation findings against policies to determine coverage and extend or deny coverage.
Establish reserve amounts within settlement authority and negotiate claim settlements.
Recommend claims exceeding personal authority limits to a supervisor for approval.
Communicate with insureds and representatives by phone, email, text, and written correspondence.
Manage claims workload, progress, expenses, and inventory through resolution.
Direct, monitor, and review files handled by independent adjusters when needed.
Complete formal property claims training and transition into a field adjusting position after training.

Requirements

What you’ll need

Bachelor’s degree preferred or equivalent combination of education and experience.
Valid driver’s license is required.
Ability to obtain state specific property claims licensing, as required.
Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both.
Have prior experience using estimating software like Xactimate.
Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation.
Are known for clear and professional communication, both written and verbal.
3-5+ years equivalent industry experience is preferred.
Ability to work independently with limited or no supervision over daily activities required to successfully investigate, evaluate, write damage estimates, negotiate, and resolve property claims.
Ability to adapt to new technology and business tools.
Ability to transition between physical, video, or photo inspections.
Ability to climb ladders to inspect roofing or attic space and inspect crawl spaces.
Ability to lift and carry up to 50 pounds.
Strong organizational, time management, and prioritization skills.
Ability and willingness to work flexible work shifts and overtime as needed.
Ability to drive to and from multiple locations, occasionally outside normal business hours.

Benefits

Comp & perks

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Company car provided