Property Claims Specialist II

Mercury Insurance

. Complete formal property claims training .

Posted 9/15/2026full-timeRancho Cucamonga • California • United StatesMid-LevelSenior💰 $76,829 - $142,213 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in property claims investigation and resolution, utilizing advanced video technology and estimating software like Xactimate. Capable of conducting thorough field inspections and effectively communicating with insureds and vendors to manage claims efficiently.

Highest-signal resume keywords

Property Claims ExperienceXactimate Estimating SoftwareField Inspection SkillsEffective CommunicationClaims Negotiation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Property Claims TrainingDamage Estimates WritingClaims DocumentationInvestigation Findings AnalysisClaims Coverage DeterminationClaims Settlement NegotiationIndependent Adjuster ManagementPhysical Inspection SkillsAdvanced Video Technology UsageLadder Climbing

Soft Skills

Organizational SkillsTime ManagementPrioritization SkillsIndependent Work AbilityFlexibility

Certifications & Qualifications

State Specific Property Claims Licensing

Industry Keywords

Homeowners ClaimsLoss Site InvestigationCustomer Service EnvironmentConstruction ExperienceRestoration ExperienceMitigation Experience

About the role

Key responsibilities & impact

Complete formal property claims training
Transition into a property claims field adjusting position after training
Travel to loss sites damaged by fire, water, weather, or other unexpected events
Investigate and resolve moderate-complexity Homeowners claims
Conduct field inspections at customers’ homes at least 50% of work time
Document claims with photographs, measurements, recorded interviews, and file notes
Write repair and damage estimates
Handle claims virtually using imagery and advanced video technology
Collaborate with onsite vendors and insureds
Compare investigation findings with policy terms to determine coverage
Extend or deny coverage as appropriate
Establish reserves within settlement authority limits
Negotiate claim settlements and refer claims exceeding authority to a supervisor
Communicate with insureds and representatives by phone, email, text, and written correspondence
Manage claims workload, progress, and expenses through resolution
Direct, monitor, and review files handled by independent adjusters when needed

Requirements

What you’ll need

Bachelor’s degree preferred or equivalent combination of education and experience
Valid driver’s license is required
Ability to obtain state specific property claims licensing, as required
Must successfully participate and complete formal property claims training program
Prior experience using estimating software like Xactimate
Experience in a related field: property claims experience, customer service environment, construction, restoration, or mitigation
Clear and professional written and verbal communication
3-5+ years equivalent industry experience preferred
Ability to work independently with limited or no supervision
Ability to use imagery and advanced video technology
Ability to transition between physical, video, or photo inspections
Ability to climb ladders and inspect roofing, attic spaces, and crawl spaces
Ability to lift and carry up to 50 pounds
Strong organizational, time management, and prioritization skills
Ability and willingness to work flexible shifts and overtime as needed
Ability to drive to multiple locations, occasionally outside normal business hours

Benefits

Comp & perks

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401(k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Company car provided for field inspections