Senior Solution Engineer

Mercury Insurance

. Develop and maintain documentation and knowledge bases for complete business flow implementations, including system and vendor dependencies .

Posted 10/26/2026full-timeRemote • California • United StatesSenior💰 $123,078 - $170,941 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical analysis, solution design, and documentation within the P&C insurance industry, while effectively collaborating with cross-functional teams and managing project deliverables. Proficient in automation and system configuration, with a strong focus on improving engineering processes and supporting production environments.

Highest-signal resume keywords

Technical AnalysisSolution DesignP&C Insurance Industry ExpertiseJira and Confluence ProficiencyAPI and Data Mapping Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical DocumentationFlowchartingSequence DiagramsData MappingObject-Oriented ProgrammingWeb ApplicationsMicroservicesSQLGosuCI/CD Automation

Soft Skills

CollaborationKnowledge SharingMentoringTask SequencingSprint Management

Tools & Technologies

JiraConfluenceMicrosoft OfficeDockerKubernetesAmazon EKSAppDynamicsGrafanaGitHub ActionsLinux/UNIX Shell Scripting

Certifications & Qualifications

Bachelor’s Degree in Computer ScienceMaster’s Degree in Computer Science (Preferred)

Industry Keywords

P&C InsuranceBusiness ProcessesProduction SupportDefect AnalysisIntegration Specifications

Tech Stack

Tools & technologies

DockerGrafanaGuidewireJenkinsKubernetesLinuxMicroservicesShell ScriptingSQLUnix

About the role

Key responsibilities & impact

Develop and maintain documentation and knowledge bases for complete business flow implementations, including system and vendor dependencies
Perform technical analysis and solution design for applications within the assigned domain
Develop subject matter expertise in the assigned solution space
Support teams through knowledge sharing, deliverable review and validation, basic testing, sprint management, retrospectives, work coordination, task sequencing, and release management
Collaborate with MTS teams, business stakeholders, and vendors to identify and address dependencies
Monitor and improve engineering process effectiveness and efficiency
Expand automation, including leveraging AI
Configure systems and develop scripts
Develop monitoring dashboards and monitor metrics and logs
Identify and document data structures, data mappings, integration specifications, component interactions, dependencies, and other design components
Perform defect analysis and remediation
Provide production support and/or handoffs to production support

Requirements

What you’ll need

Bachelor’s Degree in Computer Science, Computer Engineering, Information Systems or other related fields Or equivalent combination of education and experience
5+ years’ work experience in insurance industry information technology
3+ years’ experience in technical analysis and solutioning
2+ years’ experience in technical documentation
Thorough understanding of the P&C insurance industry and its business processes
Extensive experience with Jira, Confluence, and Microsoft Office tools
Experience in flowcharting, sequence diagrams, data mapping, and technical design documentation
Experience in business and technical impact analysis
Proficiency collaborating with multiple teams, business units, and vendors
Experience coordinating and planning solution delivery
Proficiency working with APIs, XML, JSON, databases, and system logs
Basic understanding of object-oriented programming, web applications, and microservices
Some experience leading and mentoring other solution engineers
Experience leading efforts for solutioning and implementing typical P&C business problems
Preferred: Master’s Degree in Computer Science
Preferred experience with Guidewire Policy Center, SQL, Gosu, CI/CD automation, Jenkins, GitHub Actions, Docker, Kubernetes, Amazon EKS, AppDynamics, Grafana, log analysis, and Linux/UNIX shell scripting
Understanding of Mercury business flows and rules preferred

Benefits

Comp & perks

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Bonus potential
An in-person interview may be required during the hiring process