Senior Team Member Relations Specialist

Mercury Insurance

. Provide consultation to People Business Partners and business leaders on performance concerns, conduct issues, policy interpretation, and interpersonal conflicts .

Posted 9/29/2026full-timeRemote • United StatesSenior💰 $83,670 - $161,815 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in team member relations, workplace investigations, and compliance with State and Federal employment laws. Proficient in leveraging AI tools for data analysis and effective communication with leadership and legal counsel.

Highest-signal resume keywords

Team Member RelationsWorkplace InvestigationsData AnalysisPHR CertificationMicrosoft Office Suite

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Workplace InvestigationsData AnalysisPolicy InterpretationReport PreparationRisk Mitigation Solutions

Soft Skills

Effective ConsultationActive ListeningConflict ResolutionPresentation SkillsStrong Ethics

Tools & Technologies

AI ToolsMicrosoft Office SuiteDigital Tools

Certifications & Qualifications

PHR CertificationAWI-CH Certification

Industry Keywords

State Employment LawsFederal Employment LawsProperty & Casualty Insurance

About the role

Key responsibilities & impact

Provide consultation to People Business Partners and business leaders on performance concerns, conduct issues, policy interpretation, and interpersonal conflicts
Surface difficult issues, distinguish facts from assumptions, and explain risks, options, trade-offs, and recommended next steps
Leverage AI for responsible role-playing to support leaders with practical conversations, expectations, and follow-through
Investigate team member concerns, document findings, and deliver clear conclusions
Collaborate with leadership and legal counsel on agency claims and litigation matters
Document investigation patterns, lessons, and guidance while maintaining confidentiality
Analyze team member relations data to generate workforce insights, identify trends and root causes, and implement risk-mitigation solutions
Convert insights into leader coaching, manager resources, policy updates, process changes, or focused listening
Use approved technology and AI tools for information organization, research, pattern identification, drafting, and administrative work
Maintain compliance postings, issue required notices and acknowledgments, respond to subpoenas, liaise with the unemployment insurance claims vendor, coordinate with auditors, and collaborate with legal counsel
Write and maintain clear, relevant, future-focused workplace policies
Document decisions, templates, guidance, and lessons learned
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree (BA/BS) in Human Resources or a related field
Minimum of 5 years of directly related experience in team member relations; or an equivalent combination of education and experience
PHR certification preferred
AWI-CH certification preferred
Experience conducting workplace investigations, analyzing data, and preparing oral and written reports
Strong working knowledge of State and Federal employment laws and policies in a corporate setting
Ability to interpret and apply policies to given situations
Ability to manage multiple assignments and projects under tight deadlines
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
Strong analytical capabilities
Effective consultation, active listening, conflict resolution, and presentation skills
Strong ethics, leadership, and ability to exercise strict confidentiality
Ability to integrate work across business units and engage effectively at all organizational levels
Strong judgment and discretion
Comfort using approved AI and digital tools, with understanding that people remain accountable for reviewing, refining, and approving output
General understanding of the Property & Casualty insurance industry preferred

Benefits

Comp & perks

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401(k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Bonus potential