Senior Vendor Management Specialist

Mercury Insurance

. Oversee assigned vendor partners in the Property Claims vendor network .

Posted 10/27/2026full-timeRancho Cucamonga • California • United StatesSenior💰 $110,468 - $135,016 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in vendor management, performance auditing, and compliance monitoring within the Property Claims sector. Proficient in utilizing data-driven tools for KPI/SLA tracking and leading vendor-related initiatives to enhance operational efficiency.

Highest-signal resume keywords

Vendor Management ExperienceProperty Claims LeadershipXactimate ProficiencyPerformance Auditing SkillsNegotiation and Conflict Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vendor Performance MonitoringKPI/SLA DevelopmentData AnalysisContract ReviewEstimating Software Proficiency

Soft Skills

Exceptional Communication SkillsIndependent Work AbilityConflict Resolution Skills

Tools & Technologies

XactanalysisGleanCopilotReporting Platforms

Certifications & Qualifications

Property Claims LicensingBachelor’s Degree

Industry Keywords

Property ClaimsVendor Risk ManagementQuality AssuranceCustomer ServiceConstruction

About the role

Key responsibilities & impact

Oversee assigned vendor partners in the Property Claims vendor network
Source and onboard vendors, support contract maintenance, and monitor vendor performance and compliance with KPI/SLA standards
Conduct performance audits, estimate reviews, qualifications monitoring, and dispute resolutions
Develop performance scorecards, reporting, analytic frameworks, and KPI/SLA thresholds
Present actionable vendor insights and recommendations to Vendor Management and Claims leadership
Develop and implement data-driven tools for KPI/SLA tracking
Conduct market research and source and vet alternative vendor partners
Champion vendor-related tools and AI capabilities, including Xactanalysis, reporting platforms, Glean, and Copilot
Assist with vendor risk management, invoice processing, integrations, and vendor product evaluations
Lead complex vendor risk and incident items, root-cause analyses, remediation plans, and contract recommendations
Perform physical, video, and photo field or virtual inspections at customer homes and vendor corporate locations
Conduct monthly or quarterly vendor meetings and lead strategic business reviews
Execute special projects, initiatives, pilots, and post-implementation reviews
Collaborate with adjusters, leadership, technology teams, and Claims organization to improve cost, quality, and customer experience

Requirements

What you’ll need

Seeking candidates that reside in Southern CA
Bachelor’s Degree or equivalent combination of education and/or experience
Valid driver’s license is required
Ability to obtain state specific or service specific property claims licensing, as required
Must successfully participate and complete formal property claims training program
Prior experience using estimating software like Xactimate
5+ years of successful Property Claims leadership, quality assurance, and/or vendor management experience
Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation
Demonstrated experience leading vendor portfolio strategy, complex vendor escalations, and/or analytics-driven performance improvement initiatives
Technical ability to assess vendor performance and make recommendations
Exceptional verbal and written communication skills, including the ability to amicably resolve customer concerns
Ability to work independently with limited or no supervision
Ability to review and interpret vendor contractual agreements
Strong negotiation and conflict-resolution skills, including leading complex, multi-party dispute resolution and vendor remediation efforts

Benefits

Comp & perks

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401(k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Company car provided