Work Design & Innovation Manager

Mercury Insurance

. Lead discovery and current-state assessments to understand workflows, decision points, team interactions, role clarity, and sources of friction .

Posted 9/18/2026full-timeRemote • United StatesMid-LevelSenior💰 $101,167 - $204,439 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading organizational design and transformation initiatives, utilizing data-driven approaches to optimize workflows and enhance team effectiveness. Proficient in applying AI capabilities to redesign work processes and establish measurable outcomes.

Highest-signal resume keywords

Organizational DesignProcess ImprovementData-Driven Decision MakingAI Workflow DesignCross-Functional Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow RedesignOperating Model DevelopmentSuccess Criteria DefinitionContinuous ImprovementService DesignSystems ThinkingStakeholder AlignmentStructured Problem SolvingDocumentation ManagementMetrics Tracking

Soft Skills

Highly OrganizedReliableDetail-OrientedFacilitationCommunication Support

Tools & Technologies

AI PlatformsGleanCollaboration ToolsDashboards

Industry Keywords

Insurance IndustryTransformationTeam EffectivenessChange ManagementWork Design

About the role

Key responsibilities & impact

Lead discovery and current-state assessments to understand workflows, decision points, team interactions, role clarity, and sources of friction
Establish business, customer, and employee outcomes, success criteria, baselines, and measurements for redesign efforts
Lead end-to-end design of AI-optimized workflows combining human expertise and AI capabilities
Lead workshops and stakeholder discussions to identify and prioritize AI optimization opportunities and implementation needs
Assess and prioritize improvements to coordination, decision-making, handoffs, and team effectiveness
Ensure redesigned processes and practices are documented, measurable, and embedded into day-to-day operations
Monitor outcomes, gather stakeholder and user feedback, and identify course corrections and further improvements
Own and evolve work design methods, tools, templates, and delivery approaches
Establish trusted partnerships with senior leaders, team leaders, and teams across functions
Translate transformation goals into practical redesign actions
Advise leaders and teams through change with facilitation, communication support, and implementation guidance
Lead pilots through full implementation with success measures, feedback loops, and change support
Build dashboards tracking adoption of redesigned work
Lead cross-functional efforts to gather feedback and metrics, surface insights, and identify improvement opportunities
Maintain documentation, action logs, and decision records
Use evidence to recommend what to refine, scale, or retire

Requirements

What you’ll need

Bachelor’s degree
5-7+ years of experience in operating model or organizational design, transformation, process improvement, organization design, work design, or a related field
Strong value realization and data-driven orientation, with a proven track record of defining success criteria and measures and tracking results over time
Demonstrated experience redesigning and documenting workflows, roles, team practices, operating models, or ways of working in a complex organization
Demonstrated experience leading cross-functional initiatives requiring structured problem solving, stakeholder alignment, and implementation discipline
Demonstrated ability to use data, feedback, and measurable outcomes to inform recommendations and evaluate impact
Working knowledge of continuous improvement, service design, systems thinking, or similar approaches
Ability to apply AI and collaboration tools hands-on, learn quickly, and continuously redesign work using AI
Ability to create workflow designs, operating models/team structures, role descriptions, and skill journeys
Highly organized, reliable, and detail-oriented
Consulting experience preferred
Experience with Glean or similar AI platforms a plus
Experience with the insurance industry preferred

Benefits

Comp & perks

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Bonus potential