Payroll Operations Specialist

Mercury

. Own end-to-end workflows across state registrations, employer account maintenance, workers’ compensation, Foreign Qualification (FQAL), Registered Agent Administration (RAA), Statements of Information (SOI), and related requirements .

Posted 11/9/2026full-timeRemote • United States, CanadaJuniorMid-Level💰 $77,000 - $86,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing end-to-end workflows for state registrations, employer accounts, and workers' compensation, while ensuring compliance with local requirements. Strong ability to communicate effectively with government agencies and maintain accurate records in a high-volume operational environment.

Highest-signal resume keywords

Payroll Operations ExperienceState Registrations ManagementWorkers’ Compensation Policy AdministrationStrong Research SkillsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

End-to-End Workflow ManagementAccount MaintenanceBusiness RegistrationsPolicy Lifecycle ManagementCompliance OperationsProblem-SolvingAttention to DetailMulti-State RegistrationsFQAL ExperienceRAA Experience

Soft Skills

OwnershipCustomer-Focused ApproachCuriosityAbility to Manage Multiple DeadlinesCollaboration with Cross-Functional Partners

Industry Keywords

Workers’ CompensationInsurance OperationsFintechPEOBenefitsHigh-Growth Operational EnvironmentCompliance FilingsStatements of InformationOperational Issues ResolutionGovernment Agency Interaction

About the role

Key responsibilities & impact

Own end-to-end workflows across state registrations, employer account maintenance, workers’ compensation, Foreign Qualification (FQAL), Registered Agent Administration (RAA), Statements of Information (SOI), and related requirements
Research state and local requirements and determine steps for employer accounts, business registrations, and coverage
Work with government agencies, insurance carriers, brokers, and third-party partners to establish accounts, obtain information, and resolve issues
Manage account, registration, and policy lifecycle changes, including registrations, updates, state additions, renewals, audits, transfers, and closures
Investigate and resolve registration, account access, policy, coverage, and other operational issues
Maintain accurate customer records, credentials, documentation, deadlines, and status tracking
Communicate requirements, blockers, timelines, and next steps to customers and internal partners
Identify recurring issues and improve processes, documentation, controls, and automation
Manage a high-volume workload while prioritizing time-sensitive and high-risk work
Support other Payroll Operations initiatives and duties as business and team needs evolve

Requirements

What you’ll need

2+ years of experience in payroll operations, state or business registrations, workers’ compensation, insurance operations, compliance operations, or a related field
Strong ownership and ability to manage work from intake through resolution with limited oversight
Strong research and problem-solving skills, including navigating unfamiliar state requirements, agency websites, and carrier systems
Excellent attention to detail with the ability to manage multiple deadlines and workflows
Strong written and verbal communication skills with a customer-focused approach
Comfortable working directly with government agencies, carriers, vendors, and cross-functional partners
Curiosity and willingness to develop deep subject-matter expertise
Experience with multi-state employer or business registrations and account maintenance
Experience with workers’ compensation policy administration, renewals, audits, or carrier relationships
Experience with FQAL, RAA, SOI, or other business compliance filings
Experience in payroll, fintech, PEO, benefits, insurance, or another high-growth operational environment

Benefits

Comp & perks

Equity (stock options/RSUs)
Benefits
Reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs