Research Operations Lead

Mercury

. Define Mercury's research processes, standards, and ways of working .

Posted 10/14/2026full-timeRemote • United States, CanadaSenior💰 $170,400 - $236,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in research operations, including defining processes, managing customer research panels, and integrating customer insights into product decisions. Proven ability to lead teams, coach non-researchers, and utilize AI in research workflows.

Highest-signal resume keywords

Research Operations ManagementCustomer Research Panel OwnershipAI-Enabled Workflow DevelopmentPeople Management ExperienceQuantitative Fluency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Research Process DefinitionStudy PlanningFeedback SynthesisQualitative ResearchQuantitative ResearchData AnalysisCustomer Database ManagementEthical Research PracticesBudget ManagementVendor Relationship Management

Soft Skills

Coaching AbilityClear CommunicationThought LeadershipAdaptabilityCuriosity

Tools & Technologies

DovetailMazeRally

Industry Keywords

FintechResearch Best PracticesCustomer Evidence IntegrationResearch Operations ProgramResearch Ethics

About the role

Key responsibilities & impact

Define Mercury's research processes, standards, and ways of working
Own the customer research panel, including customer databases, outreach, and continuous recruitment
Run day-to-day research operations, including scheduling, incentives, consent, privacy, and ethical guardrails
Consult on research best practices, study planning, methods, and converting feedback into insight
Partner with design managers, designers, and PMs to integrate customer evidence into product decisions
Own the research tool stack, including Dovetail, Maze, and Rally, plus vendor relationships, budget, and build-versus-buy decisions
Build AI-enabled workflows for customer conversation preparation and feedback synthesis
Pilot rolling research programs and customer events such as research dinners
Manage and coach one direct report while remaining hands-on

Requirements

What you’ll need

8+ years of hands-on research operations experience
Track record of building or scaling a research operations program with measurable impact
1–2 years of people management experience
Thought leadership in research operations
Ability to thrive in ambiguity where the discipline isn't fully figured out
Excellent coaching ability for non-researchers
Daily use of AI and curiosity about practical applications
Clear communication with practitioners and senior stakeholders
Qualitative research experience (nice to have)
Quantitative fluency (nice to have)
Familiarity with fintech (nice to have)

Benefits

Comp & perks

Equity (stock options/RSUs)
Benefits
Competitive total rewards package
Reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs