Senior Operational Risk Manager

Mercury

. Own the day-to-day operation of Mercury's Operational Risk program .

Posted 10/8/2026full-timeRemote • United States, CanadaSenior💰 $179,900 - $224,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in operational risk management, compliance, and internal audit within banking or fintech environments, with a strong focus on issues management, risk assessment, and regulatory compliance. Proficient in utilizing GRC platforms and data analysis to support operational risk programs and reporting.

Highest-signal resume keywords

Operational Risk ManagementIssues Management Program OwnershipGRC Platform AdministrationData Analysis SkillsRegulatory Compliance Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Risk ManagementIssues ManagementRisk AssessmentData AnalysisGRC Platform AdministrationWorkflow ConfigurationReportingRegulatory ComplianceRoot-Cause AnalysisControl Assessment Standards

Soft Skills

Constructive ChallengeRelationship ManagementProject PrioritizationIndependent Execution

Tools & Technologies

LogicGateArcher

Industry Keywords

Operational RiskComplianceInternal AuditBankingFintechOCC ExpectationsEnterprise KRIsBoard Reporting

About the role

Key responsibilities & impact

Own the day-to-day operation of Mercury's Operational Risk program
Report to the Head of Operational Risk within the Risk organization under the Chief Risk Officer
Partner with first-line risk teams, Compliance, Third-Party Risk, Information Security, and Internal Audit
Set risk and control assessment standards; review and challenge first-line RCMs; independently test design and operating effectiveness on critical processes; issue findings
Oversee the operational event program, including root-cause, rating, remediation, and enterprise trend analysis
Own centralized issues management from intake and triage through remediation tracking, validation, and closure
Define enterprise KRIs and thresholds tied to risk appetite and aggregate metrics into Board reporting
Partner with 1LOD teams, InfoSec, Compliance, and model risk owners to collect inputs and challenge assessments
Provide second-line review and concurrence on high-risk new activities
Write and maintain ORM standards, procedures, and templates
Support regulatory examinations, audits, and charter readiness reviews
Build and shape the operational risk program as Mercury prepares to operate as a bank

Requirements

What you’ll need

8+ years in operational risk, compliance, or internal audit at a bank or a fintech partnered with a bank
Hands-on ownership of an issues management or operational event program, including severity rating, escalation, and validation of remediation
Experience administering a GRC platform (LogicGate, Archer, or similar), including workflow configuration and reporting
Strong data skills
Familiarity with interagency and OCC expectations for operational risk management
Ability to challenge constructively, with evidence, while maintaining strong relationships
Ability to find, prioritize, and execute key projects independently
Ability to work in San Francisco, CA, New York, NY, Portland, OR, or remotely within Canada or the United States

Benefits

Comp & perks

Base salary
Equity (stock options/RSUs)
Benefits
Reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs