Senior Product Manager – Fraud

Mercury

. Shape the strategy and roadmap for fraud prevention across account integrity, money movement, decisions, controls, and customer-protection experiences .

Posted 10/28/2026full-timeRemote • United States, CanadaSenior💰 $200,700 - $250,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in fraud prevention strategy, risk management, and user experience optimization within banking or fintech environments. Proficient in analytics, machine learning models, and cross-functional leadership to drive product strategies that balance risk and customer experience.

Highest-signal resume keywords

Product Management ExperienceFraud Prevention StrategyMachine Learning ModelsAnalytics ProficiencyCross-Functional Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud PreventionRisk ManagementAutomated Decisioning SystemsReal-Time Data PipelinesUser Journey DesignMetrics TrackingRisk Effectiveness MeasurementOperational Impact AnalysisCustomer Experience OptimizationData Analysis

Soft Skills

Customer EmpathyExceptional CommunicationComfort with AmbiguityDecision-MakingUnderstanding of User Experience

Industry Keywords

BankingFintechRisk FrictionComplianceUser GrowthRetentionCase ManagementProduct Suite DevelopmentFriction PointsHigh-Touch Cases

About the role

Key responsibilities & impact

Shape the strategy and roadmap for fraud prevention across account integrity, money movement, decisions, controls, and customer-protection experiences
Design and execute the strategic vision to mitigate fraud and improve risk experience, including holds, limit structures, step-up verification, and related friction points
Craft user journeys that apply appropriate friction based on risk signals while minimizing disruption to good users
Build operational and platform tooling for risk and support teams to manage case volume, exceptions, and high-touch cases
Partner with data science to develop, deploy, and continuously improve ML models
Establish and track metrics measuring risk effectiveness, operational impact, and customer-experience impact
Support development of Mercury's risk capabilities to scale across its expanding product suite

Requirements

What you’ll need

7+ years of relevant product management experience, including experience within fraud or risk in banking or fintech environments
Deep customer empathy and understanding of how risk friction impacts user experience, growth and retention
Experience working with complex automated decisioning systems, rules, ML models, and real-time data pipelines
Proficiency with analytics
Ability to understand performance of rules and ML models, trade-offs with precision/recall, and translate understanding into actionable insights and priorities
Strong track record of cross-functional leadership, particularly in navigating tradeoffs between risk, compliance, and customer experience priorities
Exceptional communication skills to translate complex risk concepts into actionable product strategies
Comfort with ambiguity and ability to make balanced decisions with imperfect information

Benefits

Comp & perks

Equity (stock options/RSUs)
Benefits package
Reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs