Senior Risk Program Manager – Fraud & Disputes Enablement

Mercury

. Translate chartered-bank regulatory expectations, including Reg E, card network rules, and examiner standards, into sequenced work plans .

Posted 10/9/2026full-timeRemote • United States, CanadaSenior💰 $138,800 - $173,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program management within risk, compliance, and fraud operations, with a strong focus on building and improving processes, metrics, and reporting. Proven ability to engage with regulators and auditors while maintaining operational quality and audit readiness.

Highest-signal resume keywords

Program ManagementRisk Operational ProcessesRegulatory ComplianceData Analysis and ReportingContinuous Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Risk ManagementFraud InvestigationDispute ResolutionMetrics DefinitionDashboard CreationProcess ImprovementOperational Quality OversightSLA GovernanceCase HandlingChargeback Management

Soft Skills

Cross-Functional CollaborationDecision-MakingProblem-SolvingCommunicationStakeholder Management

Tools & Technologies

AI and Automation ToolsReporting DashboardsQuality Control ProgramsLearning and Development PlatformsWorkforce Management Systems

Certifications & Qualifications

Lean Six Sigma Green BeltISO 9001 Lead AuditorPMI CertificationPMPPgMP

Industry Keywords

BankingFintechRegulated Financial ServicesCompliance StandardsCard Network RulesOperational Health MeasuresAudit ReadinessRegulatory ExpectationsQuality ManagementContinuous Improvement

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Translate chartered-bank regulatory expectations, including Reg E, card network rules, and examiner standards, into sequenced work plans
Build Bank Charter Readiness programs from zero to one, defining scope, milestones, dependencies, and risks
Maintain audit readiness through current SOPs, traceable decisions, defensible evidence, and clean documentation
Coordinate regulator, auditor, and partner-bank inquiries with Compliance, Legal, and Operations
Own Operational Quality Reviews and Monthly CORs Reviews for Fraud and Disputes
Define and track operational health measures, team goals, and OKRs
Build reporting and dashboards for leadership decision-making
Raise risks, make trade-offs explicit, and drive decisions to closure with cross-functional partners
Analyze quality, productivity, and compliance data across Fraud, Disputes, and Risk UX
Convert findings into process, tooling, and reporting improvements
Route root causes to QC, Learning & Development, and Operations teams and confirm fixes
Establish continuous improvement programs and measure results

Requirements

What you’ll need

5+ years of program management experience in risk, compliance, fraud, disputes, or operations at a bank, fintech, or other regulated financial services company
Banking experience, with working knowledge of how a regulated institution runs
Direct experience working with regulators, examiners, auditors, or sponsor banks, such as exam preparation, findings remediation, or regulatory responses
Experience building programs from zero to one, from ambiguous problem to measurable result, with impact beyond the immediate team
2+ years of experience governing BPO or other outsourced operations, focused on SLAs, performance and quality oversight, escalations, and regular business reviews
Strong understanding of risk operational processes in Fraud and/or Disputes, such as case handling, investigations, chargebacks, or Reg E error resolution
Ability to define metrics, build or interpret dashboards, and explain data meaning
Experience using AI and automation to improve work processes
Nice to have: Lean Six Sigma certification (Green Belt or above) or equivalent continuous improvement experience
Nice to have: ISO quality credentials, such as ISO 9001 Lead Auditor or Implementer, or similar quality management background
Nice to have: PMI certification (PMP, PgMP) or equivalent
Nice to have: Experience with Prosci/ADKAR, ITIL-style incident and problem management, QC program design, workforce management, learning and development, card network dispute rules and platforms, Risk UX, or high-growth environments

Benefits

Comp & perks

Base salary
Equity (stock options/RSUs)
Benefits
Competitive salary and equity ranges
Reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs