Client Services Representative

Mercy

. Answer 90% of incoming calls from providers, members, facilities, and primary care offices regarding eligibility, benefits, claims, and authorization of services .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a healthcare environment, effectively managing calls and inquiries while maintaining professionalism and organizational policies. Proficient in electronic health records and capable of handling multiple tasks efficiently.

Highest-signal resume keywords

Customer Service ExperienceVerbal Communication SkillsWritten Communication SkillsOrganizational SkillsProficiency in Electronic Health Records

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing ProficiencyElectronic Health RecordsIntake DocumentationClaims ProcessingEligibility Verification

Soft Skills

Problem SolvingProfessionalismStress ManagementMultitaskingOutstanding Service

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Managed Behavioral HealthEmployee Assistance ProgramHealthcare EnvironmentOrganizational PoliciesCustomer Interaction

About the role

Key responsibilities & impact

Answer 90% of incoming calls from providers, members, facilities, and primary care offices regarding eligibility, benefits, claims, and authorization of services
Serve as a frontline contact for Managed Behavioral Health and Employee Assistance Program (EAP) members and providers
Explain organizational policies, procedures, and programs
Solve problems and represent the organization positively to callers
Complete initial intake documentation in the appropriate electronic health records
Provide consistently outstanding service to internal and external customers

Requirements

What you’ll need

High School diploma or GED required
Experience in customer service and/or health care environment
Excellent verbal and written communications skills
Organizational skills
Ability to handle multiple tasks
Professionalism in handling calls under stress
Proficiency in typing and computer programs
BA in psychology, social services, or health administration preferred

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Tuition support
Matched retirement plans for team members working 32+ hours per pay period
Caring, collaborative team environment
Opportunities for growth