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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in behavioral health support, assessment, and resource coordination while maintaining compliance with privacy regulations. Strong communication and organizational skills are essential for effectively managing patient interactions and referrals.
Highest-signal resume keywords
Behavioral Health SupportPatient AssessmentCommunity Resource CoordinationVerbal And Written CommunicationDocumentation Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Behavioral Health Services KnowledgeTelephone AssessmentCustomer Service SkillsInsurance Processes UnderstandingClinical Information Explanation
Soft Skills
EmpathyProfessionalismOrganizational SkillsDecision-MakingIndependence
Tools & Technologies
Computer SystemsDatabasesDocumentation Platforms
Industry Keywords
Patient RightsSafety RegulationsInfection PreventionConfidentiality ComplianceReferral Resource Management
About the role
Key responsibilities & impact- Provide behavioral health support, education, and guidance to patients, families, and community members
- Assess callers' presenting concerns and identify appropriate treatment options and resources
- Educate individuals and families about recommended services, treatment programs, and next steps
- Follow up with high-risk callers and families
- Coordinate assessments and admissions by communicating clinical and financial information to care teams, providers, and admitting physicians
- Connect callers with internal programs and community-based resources
- Facilitate transfers and smooth care transitions when a higher level of care is needed
- Maintain relationships with community agencies and referral partners
- Document patient information, presenting concerns, referral recommendations, insurance information, and referral sources
- Maintain departmental databases and systems
- Provide clear handoff information to on-call staff and team members
- Maintain confidentiality and compliance with privacy regulations and organizational policies
- Maintain current referral resource information
- Manage calls efficiently while providing thorough support and guidance
- Adhere to safety, infection prevention, patient rights, and regulatory requirements
- Participate in departmental initiatives and perform additional duties as assigned
Requirements
What you’ll need- Bachelor's degree in Social Work, Counseling, or a related field
- Strong verbal and written communication skills
- Ability to assess, understand, and respond to behavioral health concerns with professionalism and empathy
- Excellent telephone assessment and customer service skills
- Knowledge of behavioral health services, levels of care, community resources, and insurance processes
- Ability to explain complex clinical and service information clearly to callers and families
- Strong organizational skills with the ability to prioritize multiple tasks and situations
- Ability to work independently and make sound decisions in routine and complex situations
- Proficiency with computer systems, databases, and documentation platforms
- Full-time night availability
- Onsite work at Mercy Virtual Care Center, Chesterfield, Missouri
Benefits
Comp & perks- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Tuition support
- Matched retirement plans for team members working 32+ hours per pay period
- Collaborative team environment
- Opportunities to grow with Mercy
- Innovation, technology, and compassion-focused workplace