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Mercy

Insurance Services Representative

Mercy

. Collect and resolve outstanding insurance receivables, including unpaid, denied, and underpaid claims .

Posted 9/21/2026full-timeSpringfield • Missouri • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in managing insurance receivables, including handling unpaid, denied, and underpaid claims, while ensuring effective communication and customer service. Proficient in utilizing EPIC Resolute for hospital billing and revenue cycle management within a healthcare setting.

Highest-signal resume keywords
Insurance Receivables ManagementEPIC Resolute ExperienceRevenue Cycle ManagementHealthcare Billing ExperienceCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Insurance Claims ResolutionKeyboarding SkillsMicrosoft ExcelMicrosoft Word
Soft Skills
Effective CommunicationCustomer Service
Tools & Technologies
EPIC Resolute
Industry Keywords
HealthcareRevenue CycleInsurance Billing

About the role

Key responsibilities & impact
  • Collect and resolve outstanding insurance receivables, including unpaid, denied, and underpaid claims
  • Communicate effectively while accurately and efficiently handling high claim volume
  • Perform duties consistently with Mercy’s mission, values, and Service Standards
  • Support insurance services operations for Mercy Springfield

Requirements

What you’ll need
  • High school degree or equivalent
  • Computer and keyboarding skills
  • Prior EPIC Resolute Hospital Billing or Ambulatory experience preferred
  • Prior Revenue Cycle and/or Healthcare billing or insurance experience preferred
  • Basic Microsoft Excel and Word knowledge preferred
  • Communication and customer service skills preferred

Benefits

Comp & perks
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Paid time off
  • Tuition support
  • Matched retirement plans for team members working 32+ hours per pay period
  • Caring, collaborative team environment
  • Opportunities for growth