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Mercy

Insurance Services Representative

Mercy

. Collect and resolve outstanding insurance receivables, including unpaid, denied, and underpaid claims .

Posted 10/27/2026full-timeSpringfield • Missouri • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in resolving insurance receivables and managing high claim volumes while adhering to healthcare billing standards. Proficient in communication and customer service within the revenue cycle domain.

Highest-signal resume keywords
EPIC Resolute Hospital BillingRevenue Cycle ExperienceHealthcare Billing ExperienceMicrosoft Excel KnowledgeCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Insurance Receivables ManagementClaims ResolutionKeyboarding SkillsMicrosoft Word Knowledge
Soft Skills
Customer Service SkillsEffective Communication
Certifications & Qualifications
High School Degree or Equivalent
Industry Keywords
HealthcareBillingClaimsDenialsUnderpayments

About the role

Key responsibilities & impact
  • Collect and resolve outstanding insurance receivables, including unpaid, denied, and underpaid claims
  • Communicate effectively while accurately and efficiently handling high claim volume
  • Perform duties consistently with Mercy's mission, values, and Mercy Service Standards

Requirements

What you’ll need
  • HS Degree or Equivalent
  • Prior EPIC Resolute Hospital Billing or Ambulatory experience preferred
  • Prior Revenue Cycle and/or Healthcare billing or insurance experience preferred
  • Computer and keyboarding skills
  • Basic Microsoft Excel and Word knowledge preferred
  • Communication and customer service skills preferred

Benefits

Comp & perks
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Paid time off
  • Tuition support
  • Matched retirement plans for team members working 32+ hours per pay period