Patient Access Operational Strategist

Mercy

. Collaborate with executive leaders, Mercy Patient Access leaders, providers/clinicians, and third-party vendors to create strategically customized operational plans that drive high value for Mercy .

Posted 10/27/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Patient Access management, with a strong focus on developing automation services and solutions. Proven ability to build collaborative relationships with senior leaders and technology teams while driving strategic operational plans.

Highest-signal resume keywords

Patient Access ManagementLeadership ExperienceAutomation Services DevelopmentEPIC System ProficiencyRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient AccessAutomation ServicesExcel ProficiencyTechnology Trends MonitoringOperational Planning

Soft Skills

CollaborationCommunicationChange ManagementProblem-SolvingInclusivity

Tools & Technologies

EPIC

Industry Keywords

HealthcarePatient SatisfactionStrategic VisionVendor ManagementClinical Operations

About the role

Key responsibilities & impact

Collaborate with executive leaders, Mercy Patient Access leaders, providers/clinicians, and third-party vendors to create strategically customized operational plans that drive high value for Mercy
Support Mercy Patient Access with new acquisitions, patient and caregiver satisfaction, and overall success for all regions within Mercy
Report to the Executive Director of Patient Access
Monitor technology trends and act as a change agent to inspire and ideate innovative technologies that drive business strategy and customer priorities
Strengthen collaborative relationships with technology, innovation, and technology executives
Create an inclusive and supportive environment for the patient access team in alignment with the Mercy Strategic Vision

Requirements

What you’ll need

High School diploma or equivalent required
At least 7 years of work experience in Patient Access related field
At least 2 years proven success as a Leader/Managerial Experience
Previous director level experience preferred
Proven track record developing automation services and solutions (outside of staffing)
Ability to forge strong, long-lasting relationships with senior leaders and technology teams
Ability to navigate systems and work effectively in Excel
Ability to explain and present complex concepts in an easy-to-understand manner
Solid technical background with understanding and/or hands-on experience in EPIC
Position requires individuals to push, pull, and/or lift 50 pounds on a regular basis
Position requires prolonged standing and walking each shift
Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Tuition support
Matched retirement plans for team members working 32+ hours per pay period