Patient Access Representative

Mercy

. Serve as the first point of contact for patients and represent Mercy with a high standard of customer service .

Posted 11/10/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while managing patient interactions, scheduling appointments, and verifying insurance benefits. Proficient in maintaining accurate patient records and communicating financial responsibilities with empathy and professionalism.

Highest-signal resume keywords

Customer ServiceMedical TerminologyInsurance PlansOrganizational SkillsFinancial Engagement Workflows

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationAppointment SchedulingFinancial ClearanceData Entry10-Key Calculator ProficiencyComputer Systems Knowledge

Soft Skills

Effective CommunicationTelephone EtiquetteRelationship BuildingAttention to DetailStress Management

Certifications & Qualifications

High School Diploma

Industry Keywords

Insurance CarriersMedicare GuidelinesFederal RegulationsState RegulationsAccreditation Agency Requirements

About the role

Key responsibilities & impact

Serve as the first point of contact for patients and represent Mercy with a high standard of customer service
Facilitate patients' entrance into Mercy facilities
Schedule patient appointments
Register patients
Verify benefits
Complete pre-certification and financial clearance
Collect patient financial responsibility before or at the time of service
Obtain and populate accurate patient data in medical records
Maintain knowledge of insurance carriers, Medicare guidelines, and federal, state, and accreditation agency requirements
Communicate financial responsibility, request payment, explain payment options and financial assistance resources
Accurately document required financial conversations
Respond to patient questions and concerns
Complete required referrals
Follow and document established patient financial engagement and collection workflows
Collaborate with patients, physicians, clinical and non-clinical hospital staff, and insurance companies

Requirements

What you’ll need

High School diploma required
1-3 years clerical experience and customer service experience preferred
Experience with medical terminology and insurance plans preferred
Ability to communicate effectively both orally and in writing
Excellent telephone etiquette
Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies
Strong organizational skills and attention to detail
Ability to work under stress, meet deadlines and perform daily assignments accurately
Knowledge and experience with various computer systems
Ability to use a 10-key calculator and computer keyboard
Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with confidence, professionalism, empathy, and accountability
Ability to respond appropriately to patient questions or concerns, explain available financial resources, and complete required referrals
Ability to consistently follow and document established patient financial engagement and collection workflows
Ability to push, pull, and/or lift 50 lbs on a regular basis
Ability to stand and walk for prolonged periods during each shift
Ability to grip, reach, bend, kneel, twist, and squat to perform duties

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Tuition support
Matched retirement plans for team members working 32+ hours per pay period
Caring, collaborative team environment
Opportunities for growth
Innovation and technology-focused healthcare environment