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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to effectively communicate patient financial responsibilities while maintaining accurate medical records. Proficient in managing patient data, scheduling appointments, and navigating insurance guidelines.
Highest-signal resume keywords
Customer ServiceMedical TerminologyPatient RegistrationFinancial ClearanceOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Data ManagementAppointment SchedulingInsurance VerificationPre-CertificationFinancial Documentation10-Key Calculator ProficiencyComputer Systems Knowledge
Soft Skills
Effective CommunicationTelephone EtiquetteEmpathyAttention to DetailStress Management
Industry Keywords
Insurance CarriersMedicare GuidelinesPatient Financial ResponsibilityFinancial Assistance ResourcesPatient Engagement Workflows
About the role
Key responsibilities & impact- Serve as the first point of contact for patients and represent Mercy with high standards of customer service and compassion
- Facilitate patients' entrance into Mercy facilities
- Schedule appointments and perform patient registration
- Verify benefits and complete pre-certification
- Perform financial clearance, including pre-visit collection
- Obtain and accurately populate patient data in medical records
- Maintain knowledge of insurance carriers, Medicare guidelines, and federal, state, and accreditation agency requirements
- Communicate patient financial responsibility and request payment
- Explain payment options and financial assistance resources
- Accurately document financial conversations and outcomes
- Respond to patient questions and concerns
- Complete required referrals
- Follow and document patient financial engagement and collection workflows
- Collaborate with patients, physicians, clinical and non-clinical hospital staff, and insurance companies
Requirements
What you’ll need- High School diploma required
- 1-3 years clerical experience and customer service experience preferred
- Experience with medical terminology and insurance plans preferred
- Ability to communicate effectively both orally and in writing
- Excellent telephone etiquette
- Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies
- Strong organizational skills and attention to detail
- Ability to work under stress, meet deadlines and perform daily assignments accurately
- Knowledge and experience with various computer systems
- Ability to use a 10-key calculator and computer keyboard
- Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with confidence, professionalism, empathy, and accountability
- Ability to respond appropriately to patient questions or concerns, explain available financial resources, and complete required referrals
- Ability to consistently follow and document established patient financial engagement and collection workflows
- Ability to push, pull, and/or lift 50 lbs on a regular basis
- Ability to stand and walk for prolonged periods during each shift
- Ability to grip, reach, bend, kneel, twist, and squat to perform duties
Benefits
Comp & perks- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Tuition support
- Matched retirement plans for team members working 32+ hours per pay period
- Caring, collaborative team environment
- Opportunities to grow with the organization