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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient registration, appointment scheduling, and insurance verification while maintaining a high level of customer service. Possesses strong organizational skills and the ability to manage multiple tasks under pressure.
Highest-signal resume keywords
Patient RegistrationAppointment SchedulingInsurance VerificationMedical TerminologyCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clerical Experience10-Key CalculatorComputer Systems KnowledgeData EntryFinancial Clearance
Soft Skills
Effective CommunicationOrganizational SkillsAttention to DetailTelephone EtiquetteRelationship Building
Industry Keywords
Insurance CarriersMedicare GuidelinesFederal RegulationsState RegulationsAccreditation Agencies
About the role
Key responsibilities & impact- Serve as an initial point of contact for patients
- Facilitate patient entry into Mercy facilities
- Schedule patient appointments
- Register patients
- Verify benefits
- Complete pre-certification and financial clearance, including pre-visit collection
- Obtain and populate accurate patient data in patient records
- Maintain knowledge and competence regarding insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies
- Provide customer service consistent with Mercy's mission, values, and Service Standards
Requirements
What you’ll need- High School diploma required
- 1-3 years clerical experience and customer service experience preferred
- Experience with medical terminology and insurance plans preferred
- Ability to communicate effectively both orally and in writing
- Excellent telephone etiquette required
- Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies
- Strong organizational skills and attention to detail
- Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy
- Knowledge and experience with various computer systems
- Ability to use a 10-key calculator and computer keyboard
- Ability to push, pull, and/or lift 50 lbs on a regular basis
- Ability to stand and walk for prolonged periods during each shift
- Ability to grip, reach, bend, kneel, twist, and squat to perform duties
Benefits
Comp & perks- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Tuition support
- Matched retirement plans for team members working 32+ hours per pay period
- Fully remote work arrangement