Patient Access Representative

Mercy

. Serve as the first point of contact for patients and represent Mercy with high customer-service and compassion standards .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and effective communication while managing patient interactions and administrative tasks. Proficient in handling patient data, insurance verification, and maintaining compliance with healthcare regulations.

Highest-signal resume keywords

Customer Service ExperienceMedical Terminology KnowledgeInsurance VerificationEffective Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationPre-CertificationFinancial ClearanceData Entry10-Key Calculator ProficiencyComputer System Knowledge

Soft Skills

Attention to DetailAbility to Work Under StressPositive Relationship Building

Industry Keywords

HealthcareInsurance CarriersMedicare GuidelinesFederal RegulationsState RegulationsAccreditation Agencies

About the role

Key responsibilities & impact

Serve as the first point of contact for patients and represent Mercy with high customer-service and compassion standards
Facilitate all components of patients’ entrance into Mercy facilities
Schedule patient services
Register patients
Verify benefits
Complete pre-certification and financial clearance, including pre-visit collection
Obtain and populate accurate patient data in patient records
Maintain knowledge and competence regarding insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies
Collaborate with patients, physicians, clinical and non-clinical hospital staff, and insurance companies

Requirements

What you’ll need

1–3 years clerical experience and customer service experience preferred
Experience with medical terminology and insurance plans preferred
High School diploma required; some college helpful
Effective oral and written communication skills
Excellent telephone etiquette
Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance companies
Strong organizational skills and attention to detail
Ability to work under stress, meet deadlines, and perform daily assignments accurately
Knowledge of various computer systems
Ability to use a 10-key calculator and computer keyboard
Ability to push, pull, and/or lift 50 lbs regularly
Ability to stand and walk for prolonged periods during each shift
Ability to grip, reach, bend, kneel, twist, and squat

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Tuition support
Matched retirement plans for team members working 32+ hours per pay period
Caring, collaborative team environment
Opportunities to help shape the future of healthcare through innovation, technology, and compassion