Patient Access Representative

Mercy

. Represent Mercy as the first point of contact for patients .

Posted 9/15/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration, scheduling, and financial clearance processes while maintaining knowledge of insurance carriers and Medicare guidelines. Excels in delivering compassionate customer service and establishing positive relationships with patients and healthcare staff.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationCustomer ServiceMedical TerminologyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingPre-CertificationFinancial ClearanceData EntryInsurance Knowledge

Soft Skills

Effective CommunicationTelephone EtiquetteRelationship BuildingCompassionate Care

Industry Keywords

Medicare GuidelinesFederal RegulationsState RegulationsAccreditation AgenciesClerical Experience

About the role

Key responsibilities & impact

Represent Mercy as the first point of contact for patients
Facilitate all components of patients' entrance into Mercy facilities
Schedule patient services
Register patients
Verify benefits
Complete pre-certification and financial clearance
Collect pre-visit payments
Obtain and populate accurate patient data in patient records
Maintain knowledge and competence with insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies
Deliver customer service and compassionate care consistent with Mercy's mission, values, and service standards

Requirements

What you’ll need

1-3 years clerical experience and customer service experience preferred
Experience with medical terminology and insurance plans preferred
High School diploma required
Some college helpful
Ability to communicate effectively both orally and in writing
Excellent telephone etiquette required
Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance companies
Knowledge and competence with insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies
Exceptional attention to detail
No certifications required

Benefits

Comp & perks

Day-one comprehensive health coverage
Day-one comprehensive vision coverage
Day-one comprehensive dental coverage
Paid time off (PTO)
Tuition reimbursement / tuition support
Employer-matched retirement funds / matched retirement plans
Opportunities to pioneer new models of care
Opportunities to transform the health care experience through advanced technology and innovative procedures