Patient Access Representative

Mercy

. Serve as the first point of contact for patients .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to effectively communicate with patients and healthcare staff. Proficient in managing patient data, verifying insurance benefits, and maintaining knowledge of medical terminology and insurance plans.

Highest-signal resume keywords

Customer ServiceMedical TerminologyInsurance VerificationOrganizational SkillsEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationPre-CertificationFinancial ClearanceData Entry10-Key Calculator ProficiencyComputer Systems Knowledge

Soft Skills

Attention to DetailTelephone EtiquetteRelationship BuildingStress Management

Industry Keywords

Medicare GuidelinesInsurance CarriersFederal RegulationsState RegulationsAccreditation Agencies

About the role

Key responsibilities & impact

Serve as the first point of contact for patients
Represent Mercy with a high standard of customer service and compassion
Facilitate all components of patients' entrance into Mercy facilities
Schedule patient visits
Register patients
Verify benefits
Complete pre-certification and financial clearance
Collect payments before visits when applicable
Obtain and populate accurate patient data in patient records
Maintain knowledge and competence regarding insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies

Requirements

What you’ll need

High School diploma required
1-3 years clerical experience and customer service experience preferred
Experience with medical terminology and insurance plans preferred
Ability to communicate effectively both orally and in writing
Excellent telephone etiquette required
Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance companies
Strong organizational skills and attention to detail
Ability to work under stress, meet deadlines, and perform daily assignments accurately
Knowledge and experience with various computer systems
Ability to use a 10-key calculator and computer keyboard
Ability to push, pull, and/or lift 50 lbs on a regular basis
Ability to stand and walk for prolonged periods during each shift
Ability to grip, reach, bend, kneel, twist, and squat
Knowledge and competence with insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Tuition support
Matched retirement plans for team members working 32+ hours per pay period
Caring, collaborative team environment
Opportunities to help shape the future of healthcare through innovation, technology, and compassion