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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational skills and attention to detail while effectively managing patient entry processes, including scheduling, registration, and verification of benefits. Maintains knowledge of medical terminology and insurance plans to ensure accurate patient data management and compliance with guidelines.
Highest-signal resume keywords
Patient RegistrationMedical TerminologyInsurance VerificationCustomer ServiceOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Data ManagementPre-CertificationFinancial Clearance10-Key Calculator ProficiencyComputer Systems Knowledge
Soft Skills
Effective CommunicationTelephone EtiquetteRelationship BuildingAttention to DetailStress Management
Certifications & Qualifications
High School Diploma
Industry Keywords
Insurance CarriersMedicare GuidelinesFederal RegulationsState RegulationsAccreditation Agencies
About the role
Key responsibilities & impact- Serve as the first point of contact for patients
- Facilitate all components of patient entry into Mercy facilities
- Schedule patient appointments
- Register patients
- Verify benefits
- Complete pre-certification and financial clearance, including pre-visit collection
- Obtain and populate accurate patient data in patient records
- Maintain knowledge and competence regarding insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies
- Represent Mercy according to its mission, values, and Service Standards
Requirements
What you’ll need- 1-3 years clerical experience and customer service experience preferred
- Experience with medical terminology and insurance plans preferred
- High School diploma required
- Some college helpful
- Ability to communicate effectively both orally and in writing
- Excellent telephone etiquette required
- Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies
- Strong organizational skills and attention to detail
- Ability to work under stress, meet deadlines and perform daily assignments with a high level of accuracy
- Knowledge and experience with various computer systems
- Ability to use a 10-key calculator and computer keyboard
- Ability to push, pull, and/or lift 50 lbs on a regular basis
- Ability to stand and walk for prolonged periods during each shift
- Ability to grip, reach, bend, kneel, twist, and squat to perform duties
Benefits
Comp & perks- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Tuition support
- Matched retirement plans for team members working 32+ hours per pay period
- Collaborative team environment
- Opportunities to shape the future of healthcare through innovation and technology