Patient Services Specialist

Mercy

. Schedule all aspects of patient care, including registration, referrals, procedures, and surgeries .

Posted 11/5/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient scheduling, insurance verification, and pre-authorization processes while providing excellent customer service. Capable of managing patient information using EPIC and maintaining attention to detail in a fast-paced environment.

Highest-signal resume keywords

Patient SchedulingInsurance VerificationPre-AuthorizationEPIC System ProficiencyCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TerminologyICD10 KnowledgeTyping ProficiencyMicrosoft OfficePatient Benefit AssessmentReferral ManagementPre-CertificationPre-DeterminationSelf-Pay CollectionsClerical Experience

Soft Skills

Excellent Communication SkillsInterpersonal SkillsDecision-MakingAttention to DetailAbility to Handle Ambiguity

Tools & Technologies

EPIC RC/EMR System

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Patient CareCustomer ServiceHealthcareInsurance CoordinationService Standards

About the role

Key responsibilities & impact

Schedule all aspects of patient care, including registration, referrals, procedures, and surgeries
Perform patient benefit assessment
Verify insurance
Complete pre-certification, pre-authorizations, and pre-determination for services
Manage referrals
Document and upload patient information and appropriate documentation to EPIC
Perform patient financial account service duties
Carry out duties consistently with Mercy’s mission, values, and Service Standards

Requirements

What you’ll need

High School Diploma or Equivalent
Minimum of 1 year medical/clerical experience involving customer service required
Proficiency in computers, typing and Microsoft Office
Excellent customer service skills
Strong oral and written communication skills
Ability to interact with customers of all ages in a tactful and pleasant manner
Knowledge of medical terminology
Knowledge of practices involving patient scheduling, pre-authorization, pre-certification, referral processes, and coordination of services related to insurance verification
Basic knowledge of self-pay collections, medical terminology, ICD10, and/or a functional understanding of insurance is preferred
Excellent verbal communication skills
Ability to work in a complex environment with varying points of view
Comfortable with ambiguity, good decision-making and judgment capabilities, and attention to detail
Ability to prioritize work and handle a variety of tasks simultaneously
Excellent interpersonal skills and ability to interact professionally with individuals from diverse backgrounds
Two years combined experience in prior authorization and scheduling preferred
Knowledge of and experience using an Epic RC/EMR system preferred

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Tuition support
Matched retirement plans for team members working 32+ hours per pay period
Caring, collaborative team environment
Opportunities to shape the future of healthcare through innovation, technology, and compassion
Growth opportunities