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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive clinical and operational expertise in pharmacy and healthcare environments, with a strong focus on workflow optimization, clinical solution implementation, and stakeholder collaboration. Proficient in utilizing EHR and ERP systems to enhance clinical processes and improve patient care outcomes.
Highest-signal resume keywords
Clinical License In Pharmacy7+ Years Of Clinical/Operational ExperienceEHR And ERP Solutions ProficiencyProject Management In High-Pressure EnvironmentsExcellent Written And Oral Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical ExperienceWorkflow OptimizationSolution DevelopmentImpact AssessmentData ManagementOperational SupportProcess ImprovementSystem TroubleshootingChange ManagementResource Management
Soft Skills
Compassionate Human Relations SkillsAttention To DetailAbility To Communicate With All LevelsAbility To Manage Multiple Projects
Tools & Technologies
EHREPICTECSYSLawsonOptiflexERPScanning ToolsPoint-Of-Consumption Tools
Certifications & Qualifications
Bachelor's Degree In Clinical Field/PharmacyMaster's Degree In Pharmacy, Clinical, Or Business (Preferred)
Industry Keywords
Integrated Health SystemClinical Workflow TransformationGovernmental RegulationsClinical ExcellenceMercy Experience
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Leverage clinical experience in pharmacy, operating room, clinical procedural environments, or other highly clinical areas
- Partner with business leaders and operational counterparts to identify, design, and implement clinical solutions
- Use current technology to address workflow and business needs, drive efficiency, clinical excellence, and expense reduction
- Lead clinical projects and drive system builds
- Execute solution creation and development
- Facilitate workflow optimization and coordinate process training
- Direct allocated resources during solution deployment
- Provide guidance and recommendations for tactical and long-term road mapping, impact assessment, change management, and clinical workflow transformation
- Work with end users after system stabilization to optimize system use and maximize value
- Improve and enrich the Mercy experience for caregivers and patients
- Work with stakeholders and process owners to ensure workflows, processes, and tools are appropriately used and consistently applied
- Identify potential tool gaps and define areas for improvement
- Implement best practices and foster industry standards
- Continuously identify optimization opportunities with clinical leaders
- Perform duties consistently with Mercy's mission, values, and Service Standards
Requirements
What you’ll need- Bachelor's degree in clinical field/pharmacy
- Clinical license in Pharmacy, Operating Room, or another highly clinically intensive environment
- 7+ years of clinical/operational experience in an integrated health system
- Practical experience using EHR and ERP solutions and reporting tools to manage frontline business and clinical workflow processes
- Understanding of information and data management
- Experience providing high-level operational, clinical, or technical application support
- Ability to communicate with all levels of clinical staffing and explain project or initiative benefits and workflow changes to non-technical personnel
- Ability to understand and communicate technology's impact on clinical workflow
- Excellent written and oral communication skills
- Compassionate human relations skills
- Ability to manage multiple complex projects simultaneously in a high-pressure environment with attention to detail
- Ability to assess system, hardware, and software issues and follow through to resolution
- Ability to travel 30%
- Familiarity with applicable governmental regulations
- Ability to manage resources in a matrix or indirect relationship
- Preferred: Master's degree in Pharmacy, Clinical, or Business
- Preferred: Over 12 years of clinical/operational experience with high exposure in the clinical setting or a patient-facing area
- Preferred: Experience optimizing or improving processes through tools
- Preferred: Experience with EHR, EPIC, TECSYS, Lawson, Optiflex, ERP, scanning, or point-of-consumption tools
Benefits
Comp & perks- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Tuition support
- Matched retirement plans for team members working 32+ hours per pay period
- Caring, collaborative team environment
- Opportunity to shape the future of healthcare through innovation, technology, and compassion
- Growth opportunities