Specialty Infusion Account Coordinator

Mercy

. Coordinate patient accounts across multiple facets, including insurance/benefit verification, denials management, and collections .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient account coordination, including insurance verification, denials management, and oncology coding and billing. Strong communication and organizational skills are essential for effectively interacting with patients, physicians, and insurance companies.

Highest-signal resume keywords

Patient Account CoordinationOncology Coding And BillingClaims Procedures KnowledgeInsurance Company RegulationsEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProceduresOncology CodingBillingInsurance VerificationDenials ManagementPre-Certification KnowledgeDocumentation RequirementsAnalytical Skills

Soft Skills

Interpersonal SkillsOrganizational SkillsAbility To Work Under StressLogic And Good Judgment

Industry Keywords

Patient Assistance ProgramsDrug Copay CardsVBO ManagementService Standards

About the role

Key responsibilities & impact

Coordinate patient accounts across multiple facets, including insurance/benefit verification, denials management, and collections
Identify assistance programs, such as drug copay cards, for which patients may qualify
Assist patients in enrolling in assistance programs
Monitor services rendered
Bill assistance programs for applicable funds
Monitor insurance company regulations for changes in pre-certification, documentation, or claims submission requirements
Communicate with physicians, staff, patients, and insurance companies
Serve as a resource for other staff and patients
Perform duties consistent with Mercy’s mission, values, and Service Standards

Requirements

What you’ll need

A minimum of 3 years related experience required
Some college hours in Business, Finance and/or Accounting related courses preferred
Thorough understanding of claims procedures and insurance company regulations
Knowledge of oncology coding and billing
Knowledge of changes in pre-certification, documentation, or claims submission requirements
Interpersonal, organizational, and analytical skills
Ability to work in stressful situations, meet deadlines, and perform daily responsibilities with consistent accuracy
Ability to use logic and good judgment and rapidly identify and initiate corrective actions when problems arise
Effective written and oral communication skills
Ability to deal effectively with VBO management and co-workers in demanding situations

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Tuition support
Matched retirement plans for team members working 32+ hours per pay period
Caring, collaborative team environment
Opportunities to shape the future of healthcare through innovation, technology, and compassion
Growth opportunities