Specialty Infusion Account Coordinator

. Coordinate patient accounts, including insurance and benefit verification, denial management, and collections .

Posted 9/25/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Key responsibilities & impact

Coordinate patient accounts, including insurance and benefit verification, denial management, and collections
Identify patient assistance programs, such as drug copay cards, for which patients may qualify
Assist patients with enrollment in assistance programs
Monitor services rendered
Bill assistance programs for applicable funds
Monitor insurance company regulations for changes in precertification, documentation, and claims submission requirements
Communicate with physicians, staff, patients, and insurance companies
Serve as a resource for other staff and patients
Perform duties consistently with Mercy's Mission, Values, and Service Standards

What you’ll need

Education preferred: Some college hours in Business, Finance and/or Accounting related courses
Minimum of 3 years related experience
Thorough understanding of claims procedures, insurance company regulations, oncology coding and billing
Knowledge of insurance benefit verification, denial management, collections, precertification, documentation, and claims submission requirements
Interpersonal, organizational, and analytical skills
Ability to work in stressful situations, meet deadlines, and perform daily responsibilities with consistent accuracy
Ability to use logic and good judgment and rapidly identify and initiate corrective actions when problems arise
Effective written and oral communication skills
Ability to provide direction to co-workers
Ability to deal effectively with VBO management and co-workers in demanding situations
Licensure: N/A
Certification/Registration: N/A

Comp & perks