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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in performance management, talent reviews, and employee relations within fast-paced environments. Proficient in managing complex projects, developing scalable processes, and ensuring compliance with employment laws.
Highest-signal resume keywords
Performance Management ExecutionEmployee Relations JudgmentProject ManagementADP ExperienceHRIS Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance ManagementTalent ReviewsEmployee ProgramsProject ManagementSOP DevelopmentPayroll ProcessesCompliance RequirementsPeople ReportingAnalytics
Soft Skills
LeadershipCritical ThinkingProblem SolvingStakeholder ManagementAttention to Detail
Tools & Technologies
HRISPerformance Management SystemsGoogle WorkspaceADP
Industry Keywords
Human ResourcesEmployee RelationsTalent ManagementProfessional ServicesEmployment Law
About the role
Key responsibilities & impact- Own end-to-end execution of performance management cycles, including planning, goal setting, talent reviews, assessments, systems, communications, training and follow-through
- Develop project plans, establish ownership, and manage timelines, dependencies and risks
- Ensure leaders and employees understand Talent processes, expectations and required actions
- Maintain and improve Talent Management toolkits, workflows, templates and process documentation
- Monitor completion, exceptions and recurring challenges, providing reporting and recommendations
- Own offboarding processes, including exit interviews, documentation, reporting and recurring-theme identification
- Operationalize new or updated Talent programs across the agency
- Serve as a primary resource to managers and employees on employee relations and performance matters
- Manage routine and moderately complex employee-relations matters and escalate sensitive or high-risk issues
- Guide managers through employee concerns, documentation, coaching and performance development plans
- Support workforce changes, organizational restructurings and other employee actions
- Maintain confidential employee-relations records and identify organizational risks and manager-practice gaps
- Own the integrated Talent roadmap, operating calendar and portfolio-management cadence
- Translate priorities into project plans with owners, milestones, dependencies, decisions and deadlines
- Hold initiative owners accountable and escalate risks, resource constraints and competing priorities
- Project-manage priority cross-functional initiatives
- Report regularly to Talent leadership on progress, risks, decisions and next steps
- Document completed initiatives and transition them into ongoing operations
- Cross-train on payroll and provide continuity support during coverage gaps
- Maintain working knowledge of payroll timelines, controls and ADP processes
- Create SOPs, controls and cross-training plans
- Mentor junior Talent team members
- Support compliance requirements, audits and reporting
- Partner across Talent, Finance, Legal, Operations and agency leadership
Requirements
What you’ll need- 10+ years of progressive HR experience, ideally within an agency, technology company or fast-paced professional services environment
- Significant hands-on experience executing and operationalizing performance management, talent reviews and employee programs
- Demonstrated experience managing complex, cross-functional projects and organizational roadmaps
- Strong employee relations judgment and working knowledge of employment law and regulatory requirements
- Proven success building scalable processes, SOPs, controls and operating rhythms
- Experience supporting payroll processes and working knowledge of payroll controls
- ADP experience is strongly preferred
- Strong leadership, critical-thinking, problem-solving and stakeholder-management skills
- Ability to work independently, make sound decisions and distinguish between matters to resolve directly and those requiring escalation
- Exceptional attention to detail, follow-through and written and verbal communication skills
- Advanced proficiency with HRIS and performance-management systems, Google Workspace, and people reporting and analytics
- Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401K
- Lifestyle Spending Account
- Employer Paid Life & Disability Insurance
- Flexible Time off & Holidays
- Other benefits and rewards
- Hybrid work arrangement
- Potential remote work option for U.S.-based candidates
- Travel to MERGE hubs for meetings, team gatherings, events, or other business needs
