MERGE

Account Manager

• Act as the primary advocate and trusted expert for pharmaceutical and biotech clients
• Partner with executive and C-suite leadership to align marketing initiatives with business goals
• Direct a $5–7M book of business and deliver revenue forecasts
• Identify innovative, incremental account growth opportunities
• Oversee complex omni-channel marketing programs, digital experiences, paid media, and multi-channel strategies
• Lead campaigns targeting Healthcare Professionals (HCP) and Direct-to-Consumer (DTC) audiences
• Lead, inspire, and manage cross-functional agency teams
• Delegate effectively and foster a positive, collaborative culture
• Mentor team members and support their career development
• Establish short- and long-term account roadmaps and brand strategies

VP, Account Management

Account Executive

• Oversee and lead all account management processes
• Monitor, direct, and motivate day-to-day interactions between the account team and clients
• Nurture strong relationships with existing and prospective clients
• Deliver strategic and hands-on ideas and work
• Drive tactical projects through the agency and meet delivery requirements and deadlines
• Develop lasting relationships between client and agency teams
• Assimilate business, customer, and marketplace insights into strategies and marketing programs across traditional and digital Life Sciences/Pharma channels, with extensions to Media, Analytics, and MarTech
• Balance agency and client expectations
• Communicate with client teams about progress, creative campaigns, and deliverables to ensure on-strategy, on-time, and on-budget delivery
• Partner with clients on strategy, ideas, trends, and thought leadership
• Sign off on internal agency materials for client reporting
• Grow business by identifying additional client needs and opportunities and implementing solutions
• Demonstrate financial stewardship for account health
• Partner with internal teams to craft strategic creative solutions
• Involve senior staff from other departments as needed
• Manage and grow a team as mentor and trusted advisor
• Maintain working knowledge of MERGE’s solutions and resources and act on opportunities

Senior Account Director

• Oversee and lead all account management processes
• Monitor, direct, and motivate day-to-day interactions between the account team and clients
• Nurture strong relationships with existing and prospective clients
• Deliver strategic and hands-on ideas and work
• Drive tactical projects through the agency and meet delivery requirements and deadlines
• Serve as a senior solution-oriented manager between client and agency teams
• Assimilate business, customer, and marketplace insights into strategies and marketing programs across traditional and digital Life Sciences/Pharma channels, Media, Analytics, and MarTech
• Balance agency and client expectations
• Communicate with client teams regarding progress, creative campaigns, and deliverables
• Collaborate with clients on strategy, ideas, trends, and thought leadership
• Build client relationships and deliver client and agency needs
• Sign off on internal agency materials for client reporting
• Identify additional business needs and opportunities and implement solutions
• Manage account financial health
• Partner with internal teams to craft strategic creative solutions
• Involve senior staff from other departments as needed
• Manage and grow a team as mentor and trusted advisor
• Maintain working knowledge of MERGE’s solutions and resources and act on opportunities

Account Director – Pharma, Life Science

Content Manager

• Set the strategic direction and execute MERGE’s corporate social strategy, primarily on LinkedIn and Instagram
• Develop content calendars, templates, and repeatable formats aligned with agency priorities, client announcements, events, and thought leadership
• Write captions and content in a cohesive, distinctly human MERGE voice
• Create and publish platform-native content, including writing, designing, and editing in-platform
• Collaborate with creative and design teams on video, campaigns, and brand moments
• Track trends, formats, and cultural moments and adapt relevant ones for MERGE
• Engage followers, monitor conversations, and cultivate the brand community
• Lead and grow MERGE’s Employee Advocacy Program
• Collaborate with practice areas, ERGs, and PR to identify and align stories and cultural moments
• Manage social platforms, scheduling tools, vendors, renewals, and new-feature adoption
• Track channel performance, report to leadership, and refine content using data

Social & Content Manager

Marketing

• Own priority marketing initiatives from strategy through launch
• Translate strategic priorities into project plans, workback timelines, milestones, owners, and dependencies
• Lead complex, cross-functional initiatives through planning, review, approval, and launch
• Coordinate across brand, creative, communications, digital, sales, and other teams
• Anticipate risks, identify missing inputs, and recommend solutions
• Run meetings and working sessions, drive decisions, capture feedback, and translate it into action
• Manage executive review and approval cycles
• Improve marketing intake, briefing, stakeholder alignment, review, and approval processes
• Create templates, trackers, and workflows
• Use AI and LLM tools to plan, draft, summarize, and accelerate work
• Build operating rhythms that improve the marketing function

VP, Account Management

Senior Account Director

Account Director – Pharma, Life Science

Social & Content Manager

Marketing Manager