IT Help Desk/Web Support Specialist

Meridian Partners

. Serve as the primary point of contact for agency employees requiring technical assistance with desktops, laptops, mobile devices, printers, software applications, and network connectivity .

Posted 9/15/2026full-timeUnited StatesJunior💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for desktops, laptops, and mobile devices, with a strong focus on troubleshooting Windows 11 and Microsoft 365 applications. Proficient in web content management, accessibility standards, and creating technical documentation.

Highest-signal resume keywords

Help Desk SupportWindows 11 TroubleshootingHTML and CSS ProficiencyIT Service Management (ITSM) SystemsWeb Content Accessibility Guidelines (WCAG)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportDesktop SupportWindows Operating SystemsComputer HardwareSoftware ApplicationsPrintersPeripheral DevicesHTMLCSSAccessibility Testing Tools

Soft Skills

Problem SolvingCommunicationDocumentation SkillsUser AssistanceCollaboration

Tools & Technologies

Content Management Systems (CMS)Help Desk Ticketing SystemsRemote Support ToolsService Management SystemWeb Publishing Standards

Industry Keywords

Federal Government SupportSection 508 ComplianceWeb Content ManagementTechnical DocumentationUser Guides

Tech Stack

Tools & technologies

Cyber SecurityITSM

About the role

Key responsibilities & impact

Serve as the primary point of contact for agency employees requiring technical assistance with desktops, laptops, mobile devices, printers, software applications, and network connectivity
Receive, prioritize, document, and resolve help desk requests using the agency's service management system
Diagnose and troubleshoot Windows 11, Microsoft 365 applications, authentication issues, printers, peripherals, and network connectivity problems
Provide technical support in person, by phone, email, remote support tools, and ticketing systems
Install, configure, maintain, and troubleshoot approved hardware, software, and peripheral equipment
Assist users with password resets, account access, Microsoft 365 applications, collaboration tools, and other supported technologies
Escalate complex issues while tracking incidents through resolution
Maintain documentation of service requests, technical procedures, recurring issues, and equipment inventories
Support workstation deployments, hardware replacements, software upgrades, and other IT initiatives
Develop user documentation, knowledge base articles, and technical support resources
Maintain agency websites, intranet sites, and other web-based resources
Create, edit, format, and publish web content using approved content management systems
Perform basic HTML updates, including text, hyperlinks, headings, tables, images, metadata, and page formatting
Review websites for formatting issues, broken links, outdated information, and usability concerns
Follow web publishing standards, templates, security requirements, records management practices, and approval workflows
Coordinate with communications, cybersecurity, and technical teams to resolve web-related issues
Test websites across supported browsers and devices
Participate in Section 508 training and assist with accessibility reviews of web content and electronic documents
Apply accessibility best practices and help remediate issues involving document structure, headings, hyperlinks, images, alternative text, tables, forms, and keyboard navigation
Use approved automated and manual accessibility testing tools
Document accessibility reviews, remediation efforts, and compliance activities
Continue developing knowledge of federal accessibility standards and emerging best practices

Requirements

What you’ll need

Must reside within the United States for remote work
Must be eligible to work in the United States without sponsorship, now or in the future
At least 1 year of experience providing Help Desk, Desktop Support, Technical Support, or similar IT customer support
Working knowledge of Windows operating systems, computer hardware, software applications, printers, and peripheral devices
Experience maintaining websites or intranet content
Working knowledge of HTML and CSS
Experience using Help Desk ticketing or IT Service Management (ITSM) systems
Preferred: Experience supporting users in a federal government
Preferred: Experience using Content Management Systems (CMS)
Preferred: Familiarity with Web Content Accessibility Guidelines (WCAG) or Section 508 requirements
Preferred: Experience performing accessibility reviews or remediation of web content and electronic documents
Preferred: Experience creating technical documentation, user guides, or knowledge base articles

Benefits

Comp & perks

Generous time off
Flexible remote environment
401(k) with company match that immediately vests
Medical, dental, and vision benefits
Caregiver/adoption support
Financial coaching
Employee Assistance Program (EAP)
Company-paid life insurance
Continuous learning and growth opportunities
Career development opportunities