Customer Success Manager

Merkle Science

. Serve as the primary point of contact and build long-term customer relationships .

Posted 9/30/2026full-timeRemote • New York • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong account management capabilities with a focus on building long-term customer relationships and delivering exceptional client service. Proven experience in upselling and navigating the complexities of compliance, web3, and blockchain environments.

Highest-signal resume keywords

Account Management ExperienceCustomer Relationship BuildingUpselling AbilityCompliance/Web3/Blockchain ExperienceEmotional Intelligence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Metrics ForecastingCustomer Product Usage AnalysisClient OnboardingSolution DeliveryStakeholder Communication

Soft Skills

Creative Problem SolvingResults DrivenResilience Under PressureOrganizational SkillsTime Management

Industry Keywords

Customer ChampionKey AccountsExecutive SponsorsEarly-Stage Startup ExperienceClient Service

Tech Stack

Tools & technologies

ReactWeb3

About the role

Key responsibilities & impact

Serve as the primary point of contact and build long-term customer relationships
Act as a customer champion within Merkle Science and work closely with the product team to advocate for customer requirements and identify new opportunities
Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
Ensure timely and successful delivery of solutions according to customer needs and objectives
Communicate progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics
Accept ownership for accomplishing new and different requests
Keep current clients satisfied and deliver exceptional day-to-day client service
Monitor and analyze customer product usage
Work with the Sales team to onboard and integrate new clients and develop existing client relationships
Drive upsells within the existing customer base

Requirements

What you’ll need

Fluent in English
At least 3 years of prior account management experience
Previous compliance/web3/blockchain experience
At least 1 prior early-stage startup experience
Proven ability to upsell
Exceptionally strong relationship and people management capabilities
Creative problem solver, results driven and self-motivated
Resilient personality and ability to react well under pressure
High emotional intelligence
Well organized, with ability to prioritize workload and use time effectively
Ability to handle changing requirements and unforeseen problems rapidly and positively

Benefits

Comp & perks

Excellent health insurance
Flexible time off
Learning & development initiatives
Hours designed to provide work/life balance
Team-building sessions
Mental health discussions and support
Industry-leading compensation
Generous equity
Career growth opportunities