IT Support Technician

METEOR

. Answer inbound support calls and respond to client requests by phone and email .

Posted 10/31/2026full-timeRemote • GuatemalaJuniorMid-Level💰 GTQ 13,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Microsoft 365 administration, Windows 10 and 11 troubleshooting, and basic networking concepts. Strong customer service skills and effective communication are essential for managing support requests and resolving client issues efficiently.

Highest-signal resume keywords

Microsoft 365 AdministrationWindows 10 And 11 TroubleshootingBasic Networking KnowledgeCustomer Service SkillsTroubleshooting Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

IT Help Desk ExperienceUser ProvisioningLicense ManagementBasic ScriptingVoIP ConfigurationNetwork Connectivity TroubleshootingCybersecurity KnowledgeDocumentation SkillsTicket ManagementTechnical Problem Research

Soft Skills

Interpersonal SkillsPatienceProfessionalism

Tools & Technologies

HubSpot3CXRingCentral8x8UbiquitiAristaMerakiMikroTik

Certifications & Qualifications

CompTIA A+CompTIA Network+Microsoft Certifications

Industry Keywords

Managed Service ProviderDNS ServicesCybersecurityPhishingMFA

Tech Stack

Tools & technologies

Cyber SecurityDNSFirewallsVoIP

About the role

Key responsibilities & impact

Answer inbound support calls and respond to client requests by phone and email
Troubleshoot common hardware, software, and network connectivity issues
Resolve Tier 1 requests such as password resets, account lockouts, and workstation configuration problems
Guide clients through troubleshooting steps clearly
Prioritize service interruptions and work toward restoring service quickly
Escalate complex issues to senior technicians with clear troubleshooting notes
Create and manage Microsoft 365 user accounts, licenses, and basic tenant settings
Troubleshoot Microsoft 365 email access, authentication, and application problems
Configure and troubleshoot Windows 10 and 11 workstations
Assist with basic administrative tasks and scripting
Handle basic VoIP requests, including extension changes, voicemail resets, and call forwarding
Troubleshoot phone configuration and connectivity issues
Diagnose basic network connectivity problems involving routers, switches, and firewalls
Coordinate with vendors or third-party providers when necessary
Monitor and manage support requests through HubSpot
Create and update tickets with descriptions, troubleshooting steps, and resolutions
Document work for billing, reporting, and service quality
Keep clients informed about ticket progress and resolution times
Follow up on open tickets and maintain ownership until resolved or handed off
Identify and triage basic cybersecurity concerns
Escalate security events according to established procedures
Assist with IT projects and support senior technicians during larger deployments
Research unfamiliar technologies and identify recurring technical problems
Participate in a shared after-hours on-call rotation once qualified, generally every three weeks

Requirements

What you’ll need

2 or more years of hands-on IT help desk or service desk experience, including answering support calls and managing a ticket queue
Working knowledge of Microsoft 365 administration at the tenant level, including user provisioning, license management, and basic configuration
Experience configuring, administering, and troubleshooting Windows 10 and 11 workstations, including basic scripting
Basic networking knowledge, including routers, switches, firewalls, and common connectivity issues
Basic familiarity with hosted VoIP systems such as 3CX, RingCentral, 8x8, or similar platforms, or demonstrated ability to learn them quickly
Strong customer service and interpersonal skills, with patience and professionalism
Strong troubleshooting skills and the ability to research unfamiliar technical problems
Good documentation habits and experience managing multiple support requests
Willingness to participate in a shared after-hours on-call rotation
Must have own webcam, microphone, and computer
Excellent English verbal and written language proficiency (C1-C2 in CEFR Scale)
Access to a quiet work area at home with reliable internet (100 Mbps or more)
Preferred: Previous experience working for a Managed Service Provider (MSP)
Preferred: Familiarity with Ubiquiti, Arista, Meraki, or MikroTik
Preferred: Understanding of DNS services and troubleshooting
Preferred: Basic cybersecurity knowledge, including phishing, MFA, and compromised accounts
Preferred: CompTIA A+, Network+, or Microsoft certifications
Preferred: Experience with HubSpot or other IT ticketing platforms

Benefits

Comp & perks

Relevant software and subscriptions provided
Opportunities to support larger IT projects and take on more technical responsibilities
Collaborative technical team environment
Shared after-hours on-call rotation generally every three weeks, as needed