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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong sales and appointment-setting capabilities, with proficiency in CRM software and effective communication skills. Ability to manage high volumes of outreach while maintaining organization and documentation.
Highest-signal resume keywords
Sales ExperienceAppointment-SettingCRM ProficiencyExcellent Communication SkillsStrong Organization Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Outbound CallingCold CallingLead QualificationAppointment BookingDocumentationPipeline ManagementReportingJobNimbusProspecting ToolsOnline Reviews
Soft Skills
Interpersonal SkillsSelf-MotivatedGoal-OrientedAbility to Build RapportTeam Collaboration
Tools & Technologies
CRM SoftwareOutlookMicrosoft TeamsWebcamMicrophoneComputer
Industry Keywords
Roofing IndustryConstruction IndustryCall Center SalesLead ProcessingReferral Tracking
About the role
Key responsibilities & impact- Call and text every new lead as soon as it arrives
- Qualify leads for fit, timing, and project scope
- Book qualified appointments for the sales team using the company's appointment script
- Explain roofing projects and the company's work process
- Follow up with leads who have not booked
- Confirm appointments the business day before
- Reschedule missed appointments
- Answer incoming calls, share information, and route callers
- Return calls and emails promptly
- Coordinate with internal staff, trades, and suppliers
- Re-engage past prospects and former clients
- Ask prospects and former clients for referrals
- Request client reviews and follow up until posted
- Track referral sources and review requests in the CRM
- Update JobNimbus after every call, text, and email
- Process new leads and signed contracts into company reports
- Maintain an organized prospect pipeline
- Report outreach activity and results
- Help cross-train team members on phone handling and lead processing
- Perform additional relevant tasks as assigned
Requirements
What you’ll need- Proven sales or appointment-setting experience, including outbound and cold calling
- Experience handling high volumes of outreach (150-200 daily dials)
- Experience responding to inbound leads quickly and booking appointments from a script
- Strong interpersonal skills and ability to build rapport quickly
- Proficiency in CRM software
- Knowledge of Outlook and Teams
- Excellent communication skills by phone, text, and email
- Strong organization and documentation habits
- Self-motivated, goal-oriented, and able to work independently
- Must have own webcam, microphone, and computer
- Excellent English verbal and written language proficiency (C2 in CEFR Scale)
- Access to a quiet work area at home with reliable internet (100 Mbps or more)
- Experience with JobNimbus, roofing or construction industry, call center sales, online reviews, or prospecting tools preferred
Benefits
Comp & perks- Structured sales training
- Ongoing support
- Commission on KPIs up to $500
- Relevant software and subscriptions provided
- Remote work from home